IT/Developer

Created with a love for fashion, Petal and Pup was founded in 2014 with a focus on curating must-have trends for the Australian customer. With an Instagram account and a digital storefront combined with a passion for selecting the best, fashion forward styles, Petal and Pup quickly grew into a global online shopping destination.

Today, we have over 2 million followers across various social channels, customers in over 80 countries and operations spanning Australia and the USA. We are a brand that is leading the wave of next generation, socially native shopping experiences.

We are a people-centric culture building sincere relationships with our customers and our teams. 

We Are Thoughtful

We Are Ambitious

We Are Easy to Love

We have operations in Brisbane, Australia and California, USA. We are looking for e-commerce, fashion and customer enthusiasts to join our growing team. Our digital first approach has shaped us to be innovators in our practices, technologies and partnerships.

If you are a problem solver, self-starter, optimist who loves collaborating and figuring things out, then we would love to connect with you! 

About the Role

As our IT/Developer, your primary focus will be advancing our ecommerce capabilities, particularly through Shopify development and system integrations. You will lead the creation of custom solutions, optimise existing systems, and drive innovation across our technology platforms. This role requires close collaboration with both internal teams and external partners to ensure that our systems are robust, secure, and continuously improving. Additionally, you will support general IT operations, including infrastructure management and security, to maintain smooth day-to-day functionality.

Key Responsibilities

• Shopify Development: Lead the development and optimization of our Shopify platform, including custom themes, apps, and integrations to enhance user experience and operational efficiency.
• System Integrations: Develop and maintain integrations between Shopify, NetSuite, Inventory Planner, and other critical systems to ensure seamless data flow and automation.
• Custom Solutions: Design and implement custom applications and tools to meet specific business needs, streamline workflows, and enable scalability.
• Technical Leadership: Provide guidance and technical expertise to third-party development teams, ensuring high-quality code and adherence to best practices.
• Continuous Improvement: Identify, prioritise, and implement improvements within the Shopify ecosystem and related systems to enhance performance and reduce errors.
• Infrastructure & Security Support: Manage day-to-day support for end users, oversee cloud-based infrastructure, and ensure systems are secure by maintaining access control, applying patches, and optimising antivirus and security programs for a flexible, sometimes remote workforce.

Performance Assessment

• Provide technical assistance with a “customer-first” approach for incoming queries related to computer systems, software, and hardware.
• Manage a portfolio of cloud-based and on-premise support systems, including application implementation, patching, and end-user administration tasks.
• Own and enforce access control and internal security practices across our technology platforms.
• Troubleshoot and resolve common IT issues, such as password resets, hardware failures, and access requests.
• Collaborate with cross-functional leaders on technology ideas, pending issues, and process improvements.
• Serve as a facilitator between in-house teams/leaders and third-party developers, translating technical jargon into actionable tasks and holding vendors accountable for performance.
• Maintain the IT roadmap, managing the queue and backlog of technology-related items.
• Follow and implement security policies, document procedures, and manage enterprise applications in collaboration with finance, IT, and operations teams.
• Coordinate application upgrades, respond to incidents, and provide front-line support for critical business systems in finance, operations, customer service, and merchandising.
• Evaluate and manage third-party software solutions and maintain positive vendor relationships.
• Monitor system performance and end-user usage, documenting formal policies and protocols.
• Work with leaders across the organisation to solve business challenges, improve efficiency, and leverage technology to automate routine tasks.

Skills & Experience

• Six (6) to eight (8) years of relevant IT/technology experience.
• Two (2) to four (4) years of management or leadership experience.
• Experience in a “customer-first” technical support environment.
• Bachelor’s degree in business or related field (or equivalent experience).
• Strong experience managing hybrid Windows PC/MacOS environments, including network configuration and hardware troubleshooting.
• Detailed knowledge of PC hardware, Apple Mac hardware, mobile devices, Microsoft Office 365, and Google GSuite platforms.
• Excellent MS Office skills, especially Excel.
• Strong interpersonal communication and negotiation skills.
• Exceptional attention to detail, quality control, and organisational abilities.
• Ability to work independently and as part of a team in a fast-paced, multi-tasking environment.

We care about our employees and have curated a benefit package that enriches our team's experience. At Petal and Pup we certainly love our work perks!

· Flexible Scheduling & Rostering Practices - We Work Around Your Availability (Unless Noted)

· Amazing Employee Discount Program (50%)

· Company Paid Employee Assistance & Mental Health Plans (EAP)

· Positive Company Culture that Celebrates both Personal & Company Milestones

Petal & Pup offers you the chance to make a daily impact on a global business. We look forward to meeting you! 

#Petal&Pup #Petal&PupCareers #akaBrands #akaYourCareer

Petal & Pup Pty., Ltd. is an Equal Opportunity Employer (EOE). We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.

If you need assistance or accommodation during the hiring process due to a disability, please contact us at [email protected]. Please note that we do not respond to application inquiries or resume submissions via this email address.

Principals Only - No Agencies Please.