Italian Localization Project Manager

Main Duties

• The following is a non-exhaustive list of responsibilities and areas of ownership of the Project Manager:
• Experience with Machine Translation and NLP work processes are recommended.
• Technical Skills: JIRA, Confluence, Zendesk, and PowerBi.
• Project planning, scoping, requirements gathering and validation with client.
• Quoting, estimates, working with budgets are part of the regular daily tasks.
• Identifying and working with the relevant client and internal stakeholders to plan and resource projects appropriately in terms of quality, cost, and schedule requirements.
• Risk analysis and contingency planning (plan-do-check-act cycle).
• Leading the internal and external team to successful execution and delivery of client projects.
• Creating schedule and monitoring timeliness of delivery.
• Managing the budget and controlling project costs.
• Establishing and nurturing relationships with the customer, internal teams and external suppliers.
• Overseeing project activities and ensuring resolution to any problems that may arise (corrective and preventive action).
• Actively seeking ways to optimize delivery, client satisfaction, quality and profitability.
• Reporting, both in written and verbal form, to internal and external stakeholders regarding Project scope, financials, progress and status, formally and on an ad-hoc basis as required.
• Ensuring finance systems are kept up to date and accurate.
• Process documentation and knowledge management.
• Ensuring profit of project is maintained through the management of margin.

Measures of Success

• Delivery of services in line with core KPIs for project management, which include but are not limited to:
• client satisfaction;
• on-time delivery;
• cost control and profitability;
• revenue throughput;
• client growth.

Experience

• Proven project management experience in a fast-paced, client-centric environment, ideally in the translation or localization industry.
• Knowledge of the translation industry and a keen interest in its technology, process, competitive landscape and emerging trends.
• Demonstrated success at managing large accounts and/or projects.
• Curiosity and creativity to question existing processes and approaches and innovate new ones.
• Proven experience in development of processes and ideas. 
• Experience in financial management and budget to actual management.
• Customer relationship management and business development skills to drive organic growth.
• Must be available to travel for work related commitments.

Other Relevant Skills

• Native-level proficiency or advanced knowledge of Italian (minimum B2 level or higher)
• Energy and a positive attitude with excellent interpersonal skills.
• The ability to lead large, diverse, virtual teams.
• Excellent Written and verbal communication skills. 
• Strong organizational and problem-solving skills.
• Effective presentation skills.
• Ability to build and maintain strong client relationships.
• Ability to manage multiple priorities  in a time-sensitive and deadline-driven work environment.
• Ability to cope with high pressure caused by one or more project management elements such as quality, turnaround time, resource or budget constraint.
• Attention to details.
• Ability to learn and master quickly the technology, tools and processes required by the account.
• The ability to train a Project Coordinator on projects/processes.

Education Level

• Bachelor’s degree (B.A.) from a college or university in related filed or relevant working experience.