Important Application Submission Information
In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Monday, October 12, 2026More than a career - a chance to make a difference in people's lives.Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Job SummaryThis role is responsible for the implementation of effective end user computing applications and PC/Workstation based LAN systems. The associate will work closely with teammates and managers on various activities including determining resources necessary to preform the work and assigning tasks to appropriate support.
This is the second level of the Workstation Support Spc hierarchy. Employees at this level solve a range of straightforward problems and analyze possible solutions using standard procedures. Incumbents are expected to develop higher level knowledge and skills. Employee receives a moderate level of guidance and direction from others.
Responsibilities
- Plans, leases/purchases, deploys/installs system level technical support and remote management for workstations or network printers.
- Consults with business area management regarding system requirements, application alternatives, security, software usage, training, recovery and backup procedures.
- Tests and evaluates new PC packages.
- Performs equipment testing and vendor support management activities.
- Provides guidance, assistance, coordination and follow-up on customer questions and resolves problems or malfunctions of systems applications, hardware or software.
- Utilizes appropriate Information Management processes to carry out work assignments.
- Maintains specific knowledge of the functionality of assigned products supported.
- Isolates and communicates resolution of simple problems.
- Supports and trains co-workers in use of equipment, monitors and diagnostic tools.
Basic/Required Qualifications
- Associates degree in Information Technology
- Minimum 3 years related work experience
- In lieu of Associates degree(s) AND 3 year(s) related work experience listed above, High School/GED AND 5 year(s) related work experience
- Previous Duke Energy experience
- Proficient using Microsoft products such as Excel, Word, and Power Point. ?
Working Conditions
- Onsite Mobility Classification – Work will be performed at a company facility. On-site employees are also required to live within a reasonable daily commute to their assigned work location, not greater than 50 miles one way.
- Office Environment
#LI-DNI
Travel Requirements
5-15%Relocation Assistance Provided (as applicable)NoRepresented/Union PositionNoVisa Sponsored PositionNo. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
Privacy
Do Not Sell My Personal Information (CA)
Terms of Use
Accessibility
Skills Required
- Associate degree in Information Technology
- Minimum 3 years of related work experience
- In lieu of an associate degree and 3 years of related experience, a high school diploma or GED plus 5 years of related experience
- Previous Duke Energy experience
- Proficiency with Microsoft Excel, Word, and PowerPoint
What We Do
Duke Energy makes life better for every day by providing electric and gas services in a sustainable way – affordable, reliable and clean. Headquartered in Charlotte, N.C., Duke Energy is one of the largest energy holding companies in the United States. Its Electric Utilities and Infrastructure business unit serves approximately 7.5 million customers located in six states in the Southeast and Midwest. The company's Gas Utilities and Infrastructure business unit distributes natural gas to approximately 1.6 million customers in the Carolinas, Ohio, Kentucky and Tennessee. Its Commercial Renewables business unit operates a growing renewable energy portfolio across the United States. Duke Energy is a Fortune 125 company traded on the New York Stock Exchange under the symbol DUK.
