IT Workplace Experience Expert

Let’s build a healthier future, together! By combining our unique strengths, we are redefining healthcare through sustainable action and innovation. For a behind-the-scenes look, check out this video to see how we at Roche are making personalized health care a reality. 

The mySugr GmbH was acquired by Roche in 2017 and our Vienna office is one of Roche's global sites. You will be located here, in the heart of Vienna, no matter if you work on a mySugr®, Accu-Chek®, navify® or any other Roche product or solution. You can read more about the history of mySugr & Roche here.

We’re seeking an innovative and proactive IT Workplace Experience Expert

who can empower employees with the tools, resources, and knowledge they need to do their jobs effectively and reach their full potential. You continuously evaluate and improve the employee experience through subject matter expertise in the digital workplace, focusing on efficiency, employee satisfaction and ensuring business continuity. This is a varied role and can give you a springboard into other careers in Informatics and beyond. Within this position you will frequently travel between our 2 affiliates in Vienna.

Your upcoming mission:

• Providing technical consultancy for enterprise and business applications to business colleagues

• Adoption and Training to foster digital enablement

• Providing consultancy for specific groups and work with them how to leverage the existing tool for their benefit

• Proactively approaching business functions to understand their processes and suggest methods to increase productivity 

• Increasing the adoption of IT services and solutions by promoting the use and features of IT services to connect end users with the appropriate tool for the job.

• Embracing agility through process automation and increased focus on stakeholder management and digital employee experience

• Keeping track of what changes are coming in the enterprise platforms and solutions and analyzing how it can affect employee productivity

• Automating business processes based on analysis and consultancy with business representatives

• Act as a digital enabler for our business colleagues & functions

• Act as the owner of the digital employee experience  for the respective site

• Drive employee productivity through consultancy, provide intimacy and site proximity at the sites,  and ensure a personalized Roche employee experience.

• Leverage available data (e.g.: Nexthink, SNOW) for proactive support

• Support and manage the Incident/ Request management processes to ensure SLA's are met and drive continuous improvement through trend analysis.

• Manage IT hardware lifecycle management & deskside support processes/managed services for the site 

• Provide support & guidance for onsite services (e.g. events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practice.  

• Drive and enable standard workplace infrastructure, global/local projects and deployments in collaboration with product teams. 

• Proactively address and follow through on process-improvement ideas

• Support & drive budgeting process related to the respective site

• Support local audit, inspection and certification requirements

• Support local Business Continuity and IT Disaster Recovery planning activities

• Partner with our internal and external service providers

Essential skills for your mission:

• Manage risks progressively and in a way that leads to opportunity

• Lean-Agile & Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing people together to work towards the same purpose across organizational boundaries

• Intellectual curiosity and integrity and has a strong passion for innovation

• Understanding of Roche-supported operating systems, devices and applications,  including the Google Suite of Applications

• Experience with ticketing systems and troubleshooting hardware, software  and mobile devices

• Excellent working knowledge of the ITIL processes in an IT service delivery

• Solid written and oral communication skills in local and English languages

Bonus skills:

• Understanding of MacOS technical background support

What to expect:

• Ambitious and passionate people building meaningful products for a global audience

• An innovative agile working environment allowing for collaboration with really smart people and knowledge sharing in cross-functional teams 

• Loads of benefits ( Apple hardware, fitness, public transport, lunch benefit, language classes, professional training budget, chance to join global conferences...)

• Flexible working hours and home office policy, 5 weeks vacation

• An amazing office with a rooftop terrace, fully stocked kitchen and amazing barista coffee machines in the middle of Vienna… oh, and did we mention the best team in the world!

In Austria, mySugr has a legal obligation to disclose the minimum salary according to our collective agreement, which is gross EUR 3.843 - per month for this position. But! Rest assured, we offer amazing competitive compensation packages which take into consideration current market trends, therefore you can expect a higher offer that reflects your experience level.

Who we are and what we care about?

We are committed to providing a healthy, equal and inclusive working environment for our employees to bring true relief to the patient! We care about family friendly career paths, sustainability, a healthy lifestyle and the flexibility of a modern workplace. We maintain a culture of learning and sharing, as well as open and candid feedback. At every level, there are many opportunities to develop and grow - both professionally and personally. 

As a healthcare pioneer committed to transforming the lives of billions of people around the globe, we push boundaries to redefine what is possible. We know that early, accurate diagnosis is essential to maintain health, prevent disease and help advance new, targeted treatments and potential cures for the world’s most serious health problems. We have a passion for innovation and a profound commitment to make a lasting impact on society by continuing to improve the standard of care for humankind. Our culture inspires us to create healthcare that is sustainable, efficient and financially viable. Healthcare that is built on people’s needs, strong data and clinical insights. Healthcare that saves lives.

Interested? Great. We’d like to hear from you! Just click that “Apply Now” button and send us your CV in English …. and anything else that you think might impress us.

Roche is an Equal Opportunity Employer.