Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.
Join our Technology Team as an IT User Support Specialist located in our Warsaw Center of Excellence office (hybrid).
Position Summary
The function of the IT User Support Specialist is to provide technology-related consultation and support in an office environment, including the deployment, administration, and/or support of technology systems essential to the day-to-day business operations. The IT User Support Specialist works as part of a team directed jointly by an IT User Support Manager, or other Technology Department leader and the Business Director.
This role involves regular travel to other offices across Europe and the Middle East.
Key Responsibilities
Supports computer hardware and software, and maintains computer hardware asset inventory
Oversees system setups, breakdowns, and office moves
Supports Conference Room Services with video conferencing
Supports mobile devices with a focus on MS Intune
Tracks user support requests and system failures
Escalates more complex issues to advanced support service teams and communicates with end user
Proactively interacts with the Helpdesk and local users to identify unreported or repetitive problems
Performs preventative and routine maintenance
Procures miscellaneous technology supplies
Coordinates with IT vendors and other departments
Works with core IT teams on implementation and support of technology rollouts and projects
Recognizes and makes recommendations for training where opportunities exist to address common support issues
Qualifications
Skills & Competencies
Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectives
Provide outstanding client service, meet high quality standards for services, and meet or exceed client expectations; proactive in seeking innovative ways in which to help others
Ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team
Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation
Must demonstrate a personal willingness and ability to effectively work in and adapt to a changing environment
Are confident using English (C1/C2) to engage clearly and appropriately with stakeholders at all levels across the organization.
Education & Prior Experience
Previous experience providing technology support in a professional office environment (Experience in a law firm is a plus)
Significant knowledge of the Windows 11 operating systems, settings, limitations, tweaks, and maintenance procedures
Extensive experience with the Microsoft O365 Suite with a focus on Outlook, Word, Excel, and PowerPoint
Excellent troubleshooting skills related to desktop computer hardware and software, demonstrating the ability to quickly resolve moderately complex issues or suggest alternative solutions
Experience troubleshooting and supporting iOS, Android, with a focus on intune
Experience working with networked and local printers, scanners, advanced copiers, and other hardware peripherals
Experience with common law firm tools such as email archiving and document management systems. Experience with EXO and Filesite desired
Experience with networking devices, cabling, and associated troubleshooting
Experience with remote access such as Citrix, VPN, and Remote Desktop
Prior use of a trouble ticket tracking system
Experience with using and troubleshooting video conference meetings (e.g., Zoom, Teams) and AV equipment
Other
Be a Polish citizen living in Poland or a foreign national living in Poland with the right to work in Poland without a work permit.
Top Skills
What We Do
Greenberg Traurig, LLP has more than 2650 attorneys in 45 locations in the United States, Europe and the Middle East, Latin America, and Asia. The firm is a 2022 BTI “Highly Recommended Law Firm” for superior client service and is consistently among the top firms on the Am Law Global 100 and NLJ 250. Greenberg Traurig is Mansfield Rule 6.0 Certified Plus by The Diversity Lab. The firm is recognized for powering its U.S. offices with 100% renewable energy as certified by the Center for Resource Solutions Green-e® Energy program and is a member of the U.S. EPA’s Green Power Partnership Program. The firm is known for its philanthropic giving, innovation, diversity, and pro bono. Web: www.gtlaw.com.
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