IT User Support Specialist

Greenberg Traurig, a global law firm, currently has an excellent full-time employment opportunity in the Technology Department in our New York City office. We offer competitive compensation and an excellent benefits package.

Position Summary:

The function of the IT User Support Specialist is to provide technology-related consultation and support in an office environment, including the deployment, administration, and/or support of technology systems essential to the day-to-day business operations. The IT User Support Specialist will provide onsite support to the NYC, Westchester County and Garden City offices. The IT User Support Specialist works as part of a team directed jointly by an IT User Support Supervisor, IT User Support Manager, or other Technology Department leader and the Business Director.
Duties & Responsibilities:
• Supports computer hardware and software, and maintains computer hardware asset inventory
• Oversees system setups, breakdowns, and office moves
• Supports Conference Room Services with video conferencing, AV setups, and take-downs
• Supports mobile devices with a focus on Enterprise Vault email delivery and archiving system
• Supports telephone and voicemail systems
• Tracks user support requests and system failures
• Escalates more complex issues to advanced support service teams and communicates with end user
• Proactively interacts with the Helpdesk and local users to identify unreported or repetitive problems
• Performs preventative and routine maintenance
• Procures miscellaneous technology supplies
• Coordinates with IT vendors and other departments
• Works with core IT teams on implementation and support of technology rollouts and projects
• Recognizes and makes recommendations for training where opportunities exist to address common support issues
Skills & Competencies:
• Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectives
• Provide outstanding client service, meet high quality standards for services, and meet or exceed client expectations; proactive in seeking innovative ways in which to help others
• Ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team
• Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation
• Must demonstrate a personal willingness and ability to effectively work in and adapt to a changing environment
Qualifications & Prior Experience:
• Previous experience providing technology support in a professional office environment
• Significant knowledge of the Windows 10 operating systems, settings, limitations, tweaks, and maintenance procedures
• Extensive experience with the Microsoft O365 ProPlus Suite with a focus on Outlook, Word, Excel, and PowerPoint
• Excellent troubleshooting skills related to desktop computer hardware and software, demonstrating the ability to quickly resolve moderately complex issues or suggest alternative solutions
• Experience troubleshooting and supporting iOS, Android, and Blackberry mobile devices with a focus on Enterprise Vault email delivery and archiving system
• Experience working with networked and local printers, scanners, advanced copiers, and other hardware peripherals
• Experience with common law firm tools such as email archiving and document management systems. Experience with Enterprise Vault and Filesite desired
• Experience with networking devices, cabling, and associated troubleshooting
• Experience with remote access such as Citrix, VPN, and Remote Desktop
• Prior use of a trouble ticket tracking system
• Experience with using and troubleshooting video conference meetings (e.g., Zoom, Webex) and audiovisual equipment

The expected pay range for this position is:

$40.20 to $50.20 Hourly

Salary will be determined based upon education, experience, job related factors permitted by law, internal equity, and market data, including geographic pay differentials in locations where market pay differs from the national average. Full time employees may be eligible for a discretionary bonus, health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, 401K, vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, voluntary critical illness and cancer insurance and pet insurance. Commuter and Transit programs may also be available in certain markets.

Greenberg Traurig is committed to diversity and inclusion in the workplace. Individuals seeking employment at Greenberg Traurig are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, disability, veteran status, or genetic information, among other protected bases.

Exemplifying our commitment to promoting inclusion and equity across our platform, the firm participates in the Mansfield Rule Certification Program (Mansfield). Mansfield, which is facilitated by The Diversity Lab, focuses on equal opportunity, fairness, and inclusivity. The Mansfield requirements are anchored in the consideration of expanded talent pools considered for select positions and open roles within the law firm and the implementation of and access to transparent processes. Utilizing the Mansfield framework, the firm’s progress and outcomes are measured and documented through Mansfield Certification Plus Metrics. In 2023, GT achieved Mansfield 6.0 Certification Plus. We are excited about our ongoing participation in Mansfield given the program’s alignment with the firm’s commitment to opportunities for advancement that are inclusive for everyone. Providing your data during the application process helps us with achieving our goals and with meeting reporting/record-keeping obligations under federal and state law and other legal requirements. Providing your data is entirely voluntary and will not be considered in the hiring process or thereafter. Any information that you do provide will be treated confidentially.