IT Transformation & Integration Manager – APAC

Key responsibilities:

• Collaborates with senior management/leadership to understand the organization's digital transformation goals and drive towards enablement of such.

• Creates adoption plans for new digital technologies, outlining the steps for successful implementation and integration.

• Designs and delivers training programs, workshops, and resources to educate stakeholders about the benefits and usage of digital tools.

• Maintains a holistic position to ensure full objectivity and impartiality whilst maintaining the Digital Office strategic direction for Corporate IT.

• Drives optimization and lowers the cost of services through centralization, digitalization and optimization.

• Works closely with cross-functional teams, including IT, departments, and project teams, to ensure alignment and collaboration on digital initiatives.

• Develops change management strategies to address potential resistance, engage stakeholders, and ensure a smooth transition to digital solutions.

• Provides ongoing support to users as they navigate and utilize digital tools, addressing questions, issues, and concerns.

• Identifies opportunities for process optimization through the application of digital technologies, working with teams to streamline workflows.

• Maintains and improves programs to foster a culture of driving quality improvement based off the analysis of employee survey feedback to drive improved employee satisfaction in conjunction with EICS performance management and Information Technology.

• Leverages data to measure the effectiveness of digital transformation initiatives, identify areas for improvement, and drive informed decisions.

• Drives innovation by researching and investigating emerging infrastructure technologies and the best practices associated.

• Stays updated with emerging digital trends, tools, and best practices, and assess their potential relevance to the organization.

Transformation & Modernization

• Support the delivery of regional IT transformation projects, including IT infrastructure, network, and telecom upgrades, and AI-driven initiatives.

• Contribute to the migration of legacy infrastructure to standardized, cloud-enabled platforms.

• Identify opportunities for automation and process improvement to increase operational efficiency.

Integration & Standardization

• Execute cross-country IT infrastructure, network, and telecom integration efforts in line with global IT target architectures.

• Coordinate with local IT teams in Japan and APAC to ensure standardized practices and infrastructure adoption.

• Support data center integration, network harmonization, and telecom system alignment projects.

Project & Program Delivery

• Manage small-to-medium scale IT projects from planning to delivery.

• Prepare project documentation, status updates, and risk assessments for stakeholders.

• Monitor CAPEX/OPEX budgets for assigned projects, ensuring cost-effective delivery.

• Apply change management practices to support smooth user adoption.

Cybersecurity & Compliance

• Ensure compliance with global cybersecurity standards (e.g., Qualys vulnerability patching, OKTA remote access compliance).

• Participate in vendor risk assessments (OneTrust) and IT security audits.

• Support local and regional teams in mitigating risks during integrations.

Stakeholder & Team Collaboration

• Act as a liaison between global IT, regional stakeholders, and local IT operations teams.

• Support cross-functional collaboration with DC Operations, GID, Finance, HR, and Global IS.

• Provide guidance and training to country IT staff to align with integration objectives.

Qualifications & Skills

Education & Experience

• Bachelor’s degree in information technology, Computer Science, or related discipline.

• 5–8 years of professional IT experience, with exposure to infrastructure, network, or telecom transformation projects.

• Hands-on experience with IT infrastructure, enterprise networks, and telecom systems.

• Prior experience in regional (APAC/Japan) IT operations preferred.

Technical Skills

• Strong knowledge of networking, telecom systems, enterprise infrastructure, and cybersecurity practices.

• Familiarity with cloud platforms (AWS/Azure), automation tools, and IT monitoring solutions.

• Proficiency in project management tools (e.g., MS Project, Jira, or equivalent).

Soft Skills

• Strong communication skills in English (business level); Japanese proficiency is highly desirable.

• Excellent problem-solving, time management, and cross-cultural collaboration abilities.

• Able to work effectively in a matrix organization with multiple stakeholders.

To thrive in this role, you need to have:

• Advanced understanding of digital technologies, including cloud computing, data analytics, automation, and collaboration tools.

• Advanced understanding of IT industry environment and business needs.

• Excellent relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders.

• Analytical mindset with the ability to leverage data for decision-making and continuous improvement.

• Excellent communication skills to convey complex digital concepts to technical and non-technical audiences.

• Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations.

• Advanced problem-solving skills to address challenges and roadblocks in the adoption of digital technologies.

• Ability to work under pressure, plan personal workload effectively.

• Good conceptual insight and ability to think strategically.

• Ability to establish and manage processes and practices through collaboration and the understanding of business.

• Advanced knowledge on multi-technology software, operating systems and infrastructure design best practices in a variety of hardware platforms including mainframes, distributed platforms, desktops, and mobile devices.

• Advanced knowledge of End user device management platforms.

• Advanced change management expertise, including the ability to manage resistance and promote user engagement.

• Passion for driving innovation and helping teams embrace digital transformation.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Information Technology, Business, or a related field.

• Certifications in relevant areas, such as Project Management Professional (PMP) or Certified Digital Transformation Professional (CDTP), are advantageous.

• ITIL Foundation (minimum) or higher preferred.

• SIAM – Service Integration and Management Foundation would be advantageous.

Required experience:

• Advanced demonstrated experience in a similar role within a global Information Technology organization.

• Advanced demonstrated experience in facilitating digital transformation initiatives, technology adoption, or change management within an Information Technology environment.

• Advanced demonstrated experience in successfully leading digital transformation initiatives and driving adoption across an organization is imperative.