IT Training and Usability Director

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Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

The Director of IT Training & Usability provides strategic leadership for the design, delivery, and continuous improvement of technology training and user experience across the health system. This role ensures digital innovations and tools are efficient, and optimized to support high-quality, safe delivery of patient care.
This leader will drive a modern, blended learning strategy, advance usability, and training delivery methods.  This role will collaborate closely with clinical, revenue cycle, operational, and IT partners. A key focus of the role is ensuring technology is frontline-led, workflow aligned, and measurably impactful.  The Director will establish and monitor outcomes tied to workflow efficiency, time savings, user satisfaction, and return on investments.

• Licensure or other certifications:

• Educational Requirements: Bachelor's degree in Nursing, Healthcare Administration, Information Systems, or related field

• Minimum Experience:  7+ years of experience in healthcare IT, clinical informatics, training, or related leadership roles. Experience with Epic or comparable EHR applications.

• ​Other:

• Preferred Licensure or other certifications: Nursing Informatics certification

• Preferred Educational Requirements: Master’s degree (MSN, MBA, MHA, or related) 

• Preferred Experience: Strong understanding of clinical workflows, particularly nursing practice. Experience in usability and workflow optimization

• Other:

• Demonstrates expertise in a variety of educational, clinical documentation, and office software, systems and technological devices.

• Ability to multi-task and meet high pressure demands and tight project timelines.

• Demonstrates expertise in a variety of educational, clinical documentation, and office software, systems and technological devices.

• Demonstrates knowledge of adult learning principles and application of these in a wide variety of technical training environments.

• Possesses exceptional written and verbal communication skills; organizational and analytical skills; and customer service and relationship development skills.

• Experience in project management, adult education, and curriculum delivery

• Possesses interpersonal skills at a level to function well in a wide range of administrative, management, and patient care environments.

• Utilizes a variety of tools and data management strategies for problem-solving, planning, conducting cost-benefit analyses, and evaluating technical training planning and effectiveness. 

• Demonstrates effective leadership skills in mentoring and developing employees. 

• Defines and executes a system-wide strategy for IT training and usability aligned with organizational goals. 

• Serves as a thought leader in digital transformation, driving innovation in learning, adoption, and user experience.

Training & Workforce Enablement

• Designs and implements a modern, blended learning ecosystem (virtual, on-demand, and innovative with latest AI technologies). 

• Ensures training programs are efficient, scalable, and competency-based while reducing time away from frontline care.

Usability & Experience

• Partners with users to optimize workflows and enhance usability of clinical systems, with a strong focus on nursing practice. 

• Advocates for user-centered design principles across all technology initiatives.

Adoption, Analytics & ROI

• Establishes measurable outcomes for training and usability initiatives, including adoption, efficiency gains, and satisfaction. 

• Demonstrates ROI through analytics tied to documentation reduction, productivity, and quality outcome

Frontline Engagement & Transformational Leadership 

• Builds strong relationships with users to ensure technology solutions are informed by real-world workflows. 

• Leads change through transparency, engagement, and a continuous improvement mindset.

• Weight Lifted: Up to 20lbs, Occasionally 0-30% of time

• Weight Carried: Up to 20lbs, Occasionally 0-30% of time

• Vision: Moderate, Frequently 31-65% of time

• Kneeling/Stooping/Bending: Occasionally 0-30% of time

• Standing/Walking: Occasionally 0-30% of time

• Pushing/Pulling: Occasionally 0-30% of time

• Intensity of Work: Frequently 31-65% of time

• Job Requires: Reading, Writing Reasoning, Talking, Keyboarding, Driving

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. 

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.