IT Training and E-Learning Analyst

Job Summary

The Learning Design & IT Communication Specialist is responsible for designing, developing, and delivering global learning solutions and technical communications that enable employees and IT teams to adopt systems, tools, and security practices effectively. The role combines instructional design, learning experience design, eLearning development, video production, and enterprise communication strategy to support IT infrastructure, cybersecurity, and digital transformation initiatives.

This role partners closely with IT leadership, cybersecurity teams, project stakeholders, and global business users to create scalable training programs, engaging learning experiences, and clear communications that drive user adoption and operational efficiency.

Key Responsibilities

Learning Strategy & Instructional Design

• Design and implement learning solutions using Instructional Design frameworks such as ADDIE and Bloom’s Taxonomy.
• Conduct training needs analysis to identify skill gaps across global IT and business teams.
• Develop structured curriculum plans, learning pathways, and training programs for IT tools, cybersecurity, and operational processes.
• Design learning experience strategies (LXD) to improve engagement, knowledge retention, and performance outcomes.

eLearning Development

• Develop interactive eLearning courses using tools such as:
  • Articulate Storyline 360
  • Articulate Rise 360
• Build scenario-based learning, simulations, quizzes, and knowledge assessments.
• Design mobile-friendly and microlearning modules to support global users.

Learning Video Creation

• Create instructional and demonstration videos explaining IT systems, applications, and workflows.
• Produce high-quality learning videos using tools such as Camtasia or similar platforms.
• Plan scripts, storyboards, animations, and voice-over production for training videos.
• Develop engaging visual storytelling to simplify complex technical concepts.

IT Communication & Knowledge Management

• Develop and manage global IT communications related to:
  • System rollouts
  • Security awareness
  • Application changes
  • Infrastructure updates
  • Outage notifications
• Draft executive-level communications for IT and cybersecurity leadership.
• Create IT newsletters, awareness campaigns, and internal communication materials to improve user engagement.

SharePoint Knowledge Portal Management

• Design and maintain SharePoint knowledge portals and learning pages.
• Organize knowledge repositories including:
  • User guides
  • Training materials
  • Documentation
  • Process workflows
• Improve discoverability and usability of IT knowledge resources.

Graphic & Digital Asset Creation

• Design visual learning assets such as:
  • Infographics
  • Icons
  • Learning illustrations
  • Process diagrams
  • Training graphics
• Utilize graphic tools such as:
  • Adobe Creative Cloud
  • Snagit
• Create visual assets for courses, training videos, and communications.

AI & Digital Learning Tools

• Leverage AI tools to enhance content creation, video production, learning design, and knowledge management.
• Explore automation and AI-based tools to improve learning development efficiency.
• Integrate emerging technologies to modernize digital learning experiences.

Stakeholder & Project Collaboration

• Partner with IT infrastructure teams, cybersecurity leaders, and project managers to align training with business needs.
• Support global initiatives by delivering training, documentation, and communications for system implementations and transformations.
• Ensure timely delivery of learning assets for enterprise technology programs.

Required Skills & Experience

Learning & Instructional Design

• Strong experience in Instructional Design and Learning Experience Design (LXD).
• Expertise in ADDIE methodology and Bloom’s Taxonomy.
• Experience designing global corporate training programs.

eLearning Development

• Hands-on experience with:
  • Articulate Storyline 360
  • Rise 360

Video Production

• Experience creating instructional videos, product demonstrations, and animated learning content.
• Proficiency with tools such as:
  • Camtasia
  • Video editing software

IT Communication

• Experience writing technical communications, newsletters, announcements, and executive communications.
• Ability to simplify complex technical topics for non-technical audiences.

Digital Tools & Platforms

• SharePoint page creation and maintenance
• Graphic design tools for learning assets
• Knowledge management platforms

AI & Emerging Technology

• Familiarity with AI tools for content creation, automation, and digital learning enhancement.

Preferred Qualifications

• 7+ years of experience in Instructional Design, Learning Development, or Digital Learning roles.
• Experience working with global IT, cybersecurity, or technology teams.
• Experience delivering training for enterprise systems, security awareness, or digital transformation initiatives.

Key Deliverables

• eLearning courses
• Training videos
• IT knowledge portals
• User guides and documentation
• Global IT communications
• Security awareness campaigns
• SharePoint knowledge repositories
• Visual learning assets