IT Tester - Business Test Specialist

Job Summary

Who We Are

Telstra is Australia’s leading telecommunications and technology company spanning over a century with a footprint in over 20+ countries. In India, we’re building a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’ve grown quickly since our inception in 2019, now with offices in Pune and Bangalore.

Focus of the Role

The Business Test Specialist supports the planning and execution of end-to-end business testing for complex initiatives, helps ensuring Telstra delivers high-quality solutions that meet go-to-market timelines.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Up to 26 weeks maternity leave provided to the birth mother with benefits for all child births
• Employees are entitled to 12 paid holidays per calendar year                      
• Eligible employees are entitled to 12 days of paid sick / casual leave per calendar year
• Receive insurance benefits such as medical, accidental and life insurances

What You’ll Do

Product & Technology - Software Engineering & IT develops and maintains Telstra's software and IT systems, working on some really cutting-edge technologies.

As a Business Test Specialist, you will support the planning and execution of end-to-end business testing for complex initiatives, helping ensure Telstra delivers high-quality solutions that meet go-to-market timelines.

You thrive on translating product specifications, business requirements, and technical designs into actionable business test cases and test plans—playing a key role in ensuring delivery success.

You’ll champion the customer perspective by validating that business processes and system behaviours align with real-world expectations. Your test scenarios will reflect authentic customer journeys, proactively identifying gaps that could impact satisfaction or trust.

Primary Responsibilities:

• Support the development of business testing strategies and execution roadmaps for high-impact initiatives.
• Work closely with cross-functional teams to ensure business processes are thoroughly validated, risks are identified early, and quality outcomes are delivered efficiently.
• Ensure application changes align seamlessly with business requirements and customer journeys, delivering smooth, intuitive, and high-quality user experiences.
• Collaborate with Senior Business Specialists and business stakeholders such as Product Owners, Business Delivery Leads, and Quality Engineering Leads to ensure test alignment.
• Collaborate with DevOps teams to triage defects and ensure timely resolution and deployment of fixes.
• Conduct regression testing to verify that new IT and business changes do not impact existing functionality.
• Leverage AI-powered tools to streamline test development, improve accuracy, and enhance efficiency.
• Support production deployments by performing business testing during fix-on-fail windows to enable rapid issue resolution.
• Actively participate in agile ceremonies, including daily stand-ups, sprint testing, and retrospectives, while working closely with cross-functional Agile and DevOps teams.

About You:

You are an experienced Business and User Acceptance Tester with expertise in the Telco industry.

• Hands-on end-to-end business testing experience, particularly in order provisioning/activation, usage, and charging across Mobile and Fixed product sets.
• Ability to create detailed test plans and test cases from high-level design documentation, and execute them efficiently.
• A problem-solver who enjoys debugging, troubleshooting, and improving systems to work better, faster, and smarter.
• Highly experienced in implementing and managing robust test data management processes across complex, integrated systems to ensure accurate and reliable testing outcomes.
• Experience in defect reporting and management using JIRA.
• Testing background in Web & Mobile applications, AMDOCS-based systems, and Salesforce.
• A continuous learner, eager to grow and make an impact.
• A strong communicator, both written and verbal.
• Passionate about improving product quality using customer feedback, product team interactions, and your own intuition.
• Understands the difference between Business Testing and other types of testing.
• Experience working in an Agile environment and collaborating with cross-functional teams.
• Strong observer and analyst of production systems and user-reported incidents, proactively refining and updating business test cases to reflect real-world scenarios and emerging issues.
• Passionate about transforming business testing by leveraging production monitoring and observability tools to drive proactive quality assurance and real-time validation.
• Committed to enhancing product quality through continuous feedback and collaboration.

What’ll Give You Bonus Points

• Experience building a quality-first culture and transforming business testing through innovative processes and techniques.
• Familiarity with TDD and BDD test automation tools and frameworks.
• Interest or experience in AI-driven test automation.
• Experience with observability, Site Reliability Engineering (SRE), and production monitoring tools such as New Relic, with a strong focus on ensuring system performance and business continuity.
• Experience validating Splunk dashboards, alerts, and log data to ensure accurate monitoring of business processes and system behaviours, aligned with defined business requirements and test scenarios.

If you enjoy collaborating with different people and delivering amazing experiences for the customer, we want to hear from you!

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment