IT Technical Support
MYR 2,500 - MYR 3,500
Requirements :
● Candidate must possess at least SPM or STPM or equivalent.
● Minimum 1-2 years experience required in IT technicial support
● Must be able to handle basic hardware / software and have trouble-shooting skill
● Must be able to handle basic hardware / software installation
● Must be able handle basic network / printer configuration
● Possess driving license with own transport in order to travel to customer's site.
● Required language(s): English, Bahasa Malaysia, Mandarin
● Mandarin speaking is a MUST as we have Mandarin speaking customers.
● Good problem-solving skills
● PC assembly, installation, testing and troubleshooting.
● On site support for production PC issues, failures etc.
● Receive issues , update tickets accordingly to SOP, able to prioritize ticket resolution within SLA.
● Perform trouble shooting on: PC Hardware issues, network failure, bar code scanner, support windows 8-10, good in command prompt
Skills Required
- Possess at least SPM or STPM or equivalent
- Minimum 1-2 years experience in IT technical support
- Able to handle basic hardware and software installation, testing and troubleshooting
- Able to perform PC assembly
- Able to configure basic network and printers
- Troubleshoot PC hardware, network failures, barcode scanners
- Support Windows 8-10 and use Command Prompt
- On-site support for production PC issues and failures
- Receive issues and update tickets according to SOP; prioritize within SLA
- Possess driving license and own transport for travel to customer sites
- Required languages: Mandarin (must), English, Bahasa Malaysia
- Good problem-solving skills
What We Do
Two95 International Inc., is a global technology firm specializing in enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics, E-commerce & Social Business. Our client base includes several Fortune 500 and mid-market companies across industries and varying geographies. With vast knowledge and knowhow of 20 years in the IT field, we have been chosen as INC500 fastest growing company in North America in 2013. With the accolade of being ranked 11th in Human Resources by INC500, we have also been nominated as the 3rd fastest growing company in South Jersey by SJBM. We are ranked among the Top 20 IT Companies in New Jersey based on the year-on-year growth for the last 3 years. With a seasoned team of highly qualified personnel, our offices are located in New Jersey, Canada and India.
