Job Description
In this exciting role, you will be at the heart of our operations, working closely with domain service owners and the IT Support Manager for EUAF. Your mission? To keep our team updated with the latest service information and ensure all handover documentation is spot on. As the go-to person for regional operations, you will make sure our hardware, software, and processes are top-notch and compliant with standards.
Join us and be a part of a team that's dedicated to excellence and innovation!
Your role
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You manage a team of 7 IT specialists and keep the team updated with the latest service information and ensure handover documentation is accurate;
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You ensure hardware, software and processes are compliant with standards;
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You coach technical support staff to master processes for efficient and effective service delivery;
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You boost efficiency through technology, automation or process improvements in collaboration with the IT Support Manager;
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You enhance service and support for Global Services by addressing gaps in teams needs, infrastructure and application requirements;
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You provide support for application implementation, upgrades and maintenance;
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You forster strong communication across IT Support functions to ensure timely incident resolution and operational vulnerability;
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You promote Information Security Awareness and collaborate with Internal Audit to address IT-related risks and findings.
Your track record
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You have a degree or equivalent qualification in Information Technology or a related field;
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You are experienced in IT Infrastructure, with a focus on technical support and operations;
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You have strong technical skills across various IT domains;
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As a plus, you have ITIL Certifications;
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Intermediate level management and remote management experience is required;
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You have excellent English language skills, both written and oral;
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You have effective communication and stakeholder management skills.
What Fugro offers
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A competitive salary;
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29 holidays per year based on a fulltime employment (of which 4 are appointed by Fugro management) and the possibility to purchase 12 additional days;
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Extensive career & training opportunities both nationally and internationally;
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Flexible working hours and the ability to work from home in accordance with your manager and corporate policies;
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Commuting allowance;
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Modern pension scheme;
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Collective health insurance;
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Possibility to register with our corporate fitness plan;
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Coaching options through our EAP (Employee Assistance Program).
Are you interested?
Please visit our Company Page to find out more on what it is like to work at Fugro.
If you have any further questions, please contact Umit Nesar, Corporate Recruiter, tel. +31 (0)6 -81 41 07 68
After you have applied
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You will receive an automated confirmation-email of the receipt of your application;
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When we see a match, we will invite you for the first interview within a couple of days. Of course, you will also receive a message if we will not invite you;
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After a successful first round, you will be invited for the second round;
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If we are both still positive after the second interview, we will make you an offer and with that we hope to welcome you at Fugro!
Disclaimer for recruitment agencies:
Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.
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What We Do
We are the world’s leading Geo-data specialist, collecting and analysing comprehensive information about the Earth and the structures built upon it. Through integrated data acquisition, analysis and advice, we unlock insights from Geo-data to help our clients design, build and operate their assets in a safe, sustainable and efficient manner.
Learn more about us:
https://www.youtube.com/fugro
https://www.facebook.com/fugro
https://twitter.com/fugro
https://www.instagram.com/fugro/
