Position Purpose: Provides on-site and remote technical support to end users and site IT infrastructure (including network, print, audio/video and office setup) by troubleshooting hardware and software problems. Analyzes events and applies technical knowledge following established procedures and standards to resolve immediate end user needs. Installs software, updates, and upgrades on the computers and workstations on the network. Acts as a technical resource for other Support Specialists.
Key Details: This role is 100% onsite in Oklahoma City, OK and requires working in the office five days per week. Experience with ServiceNow is highly preferred, along with experience supporting a large enterprise IT environment.
- Drives hardware delivery and setup; customize systems for unique end user needs
- Analyzes, tests, and debug computer systems
- Offers laptop/desktop break-fix assistance and remote desktop support
- Supports operating systems, applications, security services, and hardware issue resolution for users (Android OS, iOS, Mac OS, Windows OS)
- Resolves technical issues with Local Area Networks (LAN) and Wide Area Networks (WAN)
- Works with IT Infrastructure teams to setups and maintain existing infrastructure environments and assist with local changes
- Implements the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction
- Performs data transfer and manages imaging operations
- Reports to users and management on status, resource needs, and projected outcomes of service tickets
- Provides end user training and education
- Act as a technical resource for information technology support specialist.
- Performs other duties as assigned
- Complies with all policies and standards
Education/Experience: Requires a High School diploma or GED
Requires 2 - 4 years of related experience. May require vocational or technical education in addition to prior work experience.
Vocation or technical education may include additional on-the-job training or continuous learning education
Technical Skills:
One or more of the following skills are desired.
- Experience with ServiceNow or equivalent ticketing tool
- Technical knowledge of laptop PCs, virtual workstations, Windows OS, Apple iOS and Networking
- Understanding of Active Directory, Networking, Voice, WiFi and IT infrastructure; able to coordinate with vendor or internal IT team to troubleshoot issues related to network and voice
Soft Skills:
- Demonstrated customer service skills
- Demonstrated interpersonal/verbal communication skills
At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
Skills Required
- High school diploma or GED
- 2–4 years of related experience
- Vocational or technical education, or equivalent on-the-job or continuous learning experience
- Experience with ServiceNow or an equivalent ticketing tool
- Technical knowledge of laptop PCs, virtual workstations, Windows OS, Apple iOS, and networking
- Understanding of Active Directory, networking, voice, WiFi, and IT infrastructure
- Ability to coordinate with vendors or internal IT teams to troubleshoot network and voice issues
- Demonstrated customer service skills
- Demonstrated interpersonal and verbal communication skills
Centene Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Centene Corporation and has not been reviewed or approved by Centene Corporation.
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Leave & Time Off Breadth — Paid holidays, vacation, personal and sick time are provided alongside paid parental and caregiver leave, with adoption reimbursement also available. Feedback suggests time-off policies are broad enough to support major life events and everyday needs.
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Flexible Benefits — Flexible schedules, remote work options, relaxed dress codes, and an Employee Assistance Program are offered along with discounts on products and services. Feedback suggests this flexibility enhances work-life balance across varied roles and locations.
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Retirement Support — A 401(k) retirement plan with company match and an employee stock purchase plan support long‑term financial wellbeing. Feedback suggests these programs form a stable foundation within the total rewards package.
Centene Corporation Insights
What We Do
Centene provides healthcare solutions to individuals across the United States with more than 23 million members nationwide.
