About the role
DP World is looking for someone who genuinely enjoys solving IT problems and keeping people up and running. You will be the go-to person for end-user technology supporting, troubleshooting, and managing the devices and systems our people rely on daily, from configuring laptops to sorting software hiccups to keeping hardware humming along. You will work closely with the wider IT team to bring end-user systems and solutions to life. This role is based at our Fisherman Island Terminal.
Key Accountabilities -
- Keeping things running in line with Regional IT's processes, SLAs, and standards
- Following approved system administration practices and global/regional IT policy
- Supporting ITSM areas including the Change Management process
- Managing high-priority incidents when something goes down at the Terminal, plus owning lower-priority incidents end to end
- Investigating escalated issues and resolving them within SLA
- Joining a 24x7 after-hours rotation for critical incidents, sometimes a phone call, sometimes heading to the terminal in person
Qualifications, Skills and Experience -
- At least a year in an EUC support role; logistics/supply chain exposure a bonus
- Solid desktop and infrastructure support experience with real troubleshooting chops
- A knack for automating repetitive tasks
- Experience supporting teams that need 24x7 backup, with an engineering-minded approach to business IT
- Comfort in an ITIL-aligned environment (Incident, Change, Problem, continuous improvement)
- Willingness to occasionally work at heights supporting Mobile Computer Terminals
- Strong people skills across all levels of the business
- Hands-on experience with Windows, Active Directory, Office 365, SOE/MOE builds, desktop apps/smartphones/iPads, and remote access tools (ManageEngine)
- Confidence with ServiceNow or similar ITSM tools; PowerShell/scripting a plus
- A "Shift Left" mindset for smoother, more self-sufficient BAU support
About DP World
DP World is reshaping the future of global trade to improve lives everywhere. Operating across six continents with a team of over 125,000 employees, we combine global infrastructure and local expertise to deliver seamless supply chain solutions. From Ports and Terminals to Marine Services, Logistics and Technology, we leverage innovation to create better ways to trade, minimising disruptions from the factory floor to the customer’s door.
In Asia Pacific, DP World employs over 15,000 people across 22 geographies. We operate 17 ports and terminals, complemented by a comprehensive suite of end-to-end supply chain solutions - to connect the region to the rest of the world.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
#LI-SK3
Skills Required
- At least one year of experience in an end-user computing support role
- Desktop and infrastructure support experience with strong troubleshooting skills
- Experience supporting teams requiring 24x7 backup
- Experience working in an ITIL-aligned environment, including Incident, Change, Problem, and continuous improvement processes
- Willingness to occasionally work at heights supporting Mobile Computer Terminals
- Strong communication and interpersonal skills across all levels of the business
- Hands-on experience with Windows, Active Directory, Office 365, SOE/MOE builds, desktop applications, smartphones, iPads, and ManageEngine remote access tools
- Confidence using ServiceNow or similar ITSM tools
- PowerShell or scripting experience
- Logistics or supply chain experience
- Experience automating repetitive tasks
- Availability to participate in a 24x7 after-hours rotation
DP World Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DP World and has not been reviewed or approved by DP World.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Pay is considered competitive in many contexts, with strong salary perceptions in several regions. Feedback suggests compensation is sometimes viewed as equitable, with salary practices described as compliant and fair.
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Wellbeing & Lifestyle Benefits — Wellbeing & Lifestyle Benefits: Wellness initiatives, flexible working hours, and practical supports like reimbursements for mobile, home internet, and home‑office equipment are emphasized. Feedback suggests these benefits contribute meaningfully to everyday work‑life needs.
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Healthcare Strength — Healthcare Strength: Health coverage is described as comprehensive in some locations, including medical emergency coverage and life insurance. A broader emphasis on health, safety, and wellbeing programs reinforces this support.
DP World Insights
What We Do
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 108,000 employees, spanning 74 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. We make trade flow, to change what’s possible for everyone.
