Job Summary
As an IT Technical Specialist, you work with pioneering technologies and apply your technical expertise in information technology (IT) to support our customers. You have a high degree of autonomy in your role and provide technical service, solutions, implementation and support to the platforms, devices, applications and computerised systems supplied and operated by Telstra. You apply your passion for product quality to continuously help us improve our IT products and processes, giving you the opportunity to grow your potential.Role Expectations:
Experience in handling IT Helpdesk tickets
Desktop and Laptop support knowledge
Advance knowledge on Windows O.S, Mac O.S and Microsoft Applications
Good understanding of business applications like AWS, Salesforce, Octane
Cisco Networking knowledge and datacentre cabling
Good understanding of IT operations like System Build, Patches, System Security Controls and applications
Knowledge in Cisco VC devices and operations
Knowledge and experience in L2 and L3 Support
Experience in data centre facilities such as structure cabling, power, air-con, and security system.
Server support experience, asset management experience is added advantage.
Following ITIL Process
Individual Performer with Good communication skillsJob Description
Focus of the role:
As an IT Technical Specialist, you work with pioneering technologies and apply your technical expertise in information technology (IT) to support our customers. You have a high degree of autonomy in your role and provide technical service, solutions, implementation and support to the platforms, devices, applications and computerised systems supplied and operated by Telstra. You apply your passion for product quality to continuously help us improve our IT products and processes, giving you the opportunity to grow your potential.
Role Expectations:
Experience in handling IT Helpdesk tickets
Desktop and Laptop support knowledge
Advance knowledge on Windows O.S, Mac O.S and Microsoft Applications
Good understanding of business applications like AWS, Salesforce, Octane
Cisco Networking knowledge and datacentre cabling
Good understanding of IT operations like System Build, Patches, System Security Controls and applications
Knowledge in Cisco VC devices and operations
Knowledge and experience in L2 and L3 Support
Experience in data centre facilities such as structure cabling, power, air-con, and security system.
Server support experience, asset management experience is added advantage.
Following ITIL Process
Individual Performer with Good communication skills
Responsibilities
This is how you will bring the purpose of your role to life
• Participate in complex, specialised technical tasks and support the platforms, devices, applications and computerised systems, providing quality advice based on technical knowledge.
• Perform analyses and gather data to recognise patterns and suggest options to initiate incremental improvements and solutions to existing information technology processes, products, skills and systems
• Authentically collaborate with customers , taking a leadership, technology specialist or project operative role to support the delivery of agreed business outcomes
• Assist with the delivery of technical training, updates and briefings to staff, applying strong communication skills to simplify technical terms and ensure understanding of processes and procedures.
• Take accountability for developing and maintaining the corporate database for the area
• Model continuous learning by building your expertise and capability in IT technologies and seeking coaching and mentoring advice from more experienced team members
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What We Do
We believe it’s people who give purpose to our technology. So we’re committed to staying close to our customers and providing them the best experience.
And delivering the best tech.
On the best network.
Because our purpose is to build a connected future so everyone can thrive.
We build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network.
That’s why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well.
And that’s why we have an international presence spanning 15 countries, including China.
In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals.
As Australia’s leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection.
