The Role
Lead and manage FSA's IT infrastructure and staff, performing hands-on system and network administration, endpoint management, backups/DR, Microsoft 365 administration, hardware/software procurement, and user support. Assist IT Director with strategy, security policies, and supervise IT/EHR work while handling escalations and occasional after-hours tasks.
Summary Generated by Built In
$1,000 sign on bonus!
Family Service Association is looking for a full time Technical Lead to join our IT team. Hours are Monday through Friday, 9:00 a.m. - 5:00 p.m. (35 hours per week). Some weekend and after-hours work will be necessary. The starting pay range is $31 - $35 per hour.
The IT Technical Supervisor provides coaching and mentoring for IT Staff and is responsible for designing, organizing, modifying, and supporting all information technology, applications, and connectivity for all FSA locations. This is a hands-on position, and time will be split between system/network administration, staff coaching, and support escalations.
Duties and Responsibilities:
- Take ownership of FSA’s infrastructure and manage the day-to-day operations of the environment. This includes Jira Service Manager, Kaseya365, Microsoft 365 and on prem infrastructure.
- Assist the Director of Information Technology in planning and execution of the overall vision and long-range strategy for the IT Department.
- Manage technology inventory (hardware and software) to include installation, configuration, record keeping and disposal.
- Lead and perform all aspects of system and network administration including the installation and configuration of network appliances and services, backup technologies, new applications, hardware, patch management, server and cloud technologies.
- Assist the IT Director with establishing and maintaining FSA’s Information System Security Policies and Procedures.
- Provide consultative support and services to the user community to ensure problem resolution, system and data access, and optimal system performance.
- Proactively work with end users to determine hardware and software needs.
- Review requests for computer needs and ensure that acquisitions and replacements are congruent with FSA’s endpoint strategy.
- Research and recommend acquisition of technology.
- Assist in the development of customer service and support policies and procedures, as well as feedback mechanisms to ensure the highest quality support.
- Assist with planning, prioritizing, assigning, and supervising, the work of IT and EHR staff.
- Assist the IT Director with the Backup, restore, Continuity of operations Plan (CoOP) and the overall DR strategy and planning.
- Bachelor’s degree in computer sciences, or graduate of accredited technical school preferred.
- A combination of education and experience may be considered in place of a degree.
- Experience in the IT field including network design, Windows Server technologies and cloud services.
- Microsoft 365 Administrative software experience including Entra, InTune, & Exchange.
- Must be able to lift 50lbs solo or 100 lbs with help.
- Must be able to climb stairs, work on ladders.
- Security Certification (Security+, CISSP, Etc.) strongly preferred
- Supervisory experience is strongly preferred.
This is a benefits eligible position. We offer a comprehensive benefits package including:
• Medical, dental, vision insurance
• Long term disability insurance
• Life insurance
• 403b pension plan
• Flexible spending account
• Three weeks paid vacation
• Twelve paid holidays
• Generous earned sick time
Family Service Association is a comprehensive private, non-profit social service agency dedicated to the development and implementation of services designed to provide strength and support to individuals and families throughout southeastern Massachusetts. Headquartered in Fall River, Family Service Association strives to increase the capacity of individuals and families to cope with the stresses of family life and interpersonal relationships in a positive, productive and health-improving manner. This agency is a leading provider of professional social services in the South Coast region of Massachusetts, with a 135-year tradition of high quality.
Family Service Association is an Equal Opportunity Employer.
Skills Required
- Experience in the IT field including network design, Windows Server technologies and cloud services.
- Microsoft 365 administrative experience including Entra, Intune, and Exchange.
- Experience managing Jira Service Manager and Kaseya365.
- Experience with backup, restore, continuity of operations (CoOP) and disaster recovery planning.
- Ability to lift 50 lbs solo or 100 lbs with help.
- Ability to climb stairs and work on ladders.
- Successfully complete a MA State CORI check and CPS check.
- Bachelor's degree in computer sciences or graduate of accredited technical school, or equivalent combination of education and experience.
- Security certification (Security+, CISSP, etc.).
- Supervisory experience.
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Family Service Association (FSA) is a comprehensive private, non-profit social service agency dedicated to the development and implementation of services designed to provide strength and support to individuals and families throughout the Southeastern Massachusetts area. The agency is committed to providing a wide array of high-quality programs and services to address the social service needs of its very diverse and changing communities.
