Company Description
ABOUT FOODORA: foodora is a quick commerce and delivery company, present in six countries in Europe - Austria, Czech, Hungary, Finland, Norway and Sweden. With the mission to deliver an amazing, fast and affordable experience, foodora aims to give customers more time to focus on what matters most to them, as well as growing along with their partners, riders and community along the way. foodora is part of Delivery Hero, a pioneer quick commerce company, building the next generation of e-commerce across its operations in over 70 countries across Asia, Europe, Latin America, the Middle East and Africa.
For more information, please visit www.foodora.com
Job Description
Do your tech troubleshooting skills shine brighter than a smartphone screen? Our Tech Support team is looking for a motivated problem-solver who’s eager to grow and enjoys tackling challenges head-on. This is your chance to join foodora and make a real impact by delivering outstanding support! Ready to dive in? Apply today!
Your mission
- Provide support for internal IT systems, including troubleshooting endpoints (Windows/macOS), networks, and basic infrastructure.
- Oversee the deployment, management, and security of endpoint devices such as laptops and mobile phones.
- Support onboarding and offboarding processes by managing access controls and setting up necessary devices and systems.
- Perform IT procurement tasks, working with vendors to manage inventory and asset control.
- Assist in infrastructure support and escalate complex issues to the central IT teams for L3 support.
- Provide technical support for internal events, including virtual meetings and on-site setups.
We are looking for a true foodorian who thrives in a dynamic environment and embraces challenges head-on. To succeed in this role, you need to be service-minded and fearless, always ready to roll up your sleeves and find flexible solutions. A prestigeless attitude and the ability to adapt quickly are key, as you’ll be tackling a variety of tasks and providing top-notch support. If you’re solutions-oriented and eager to make a difference, we’d love to see you bring your energy and "can-do" attitude to our Tech Support team!
Our selection process is continuous and the ad may close before the recruitment process is completed, if we’ve moved forward to the screening or interview phase.
Our recruitment process will include the following:
📞 Telephone interview - Let’s cover the basics!
💡 Psychometric tests via Alva Labs - We use science-based methodology.
🤝 First interview - Time to know each other a bit better!
💼 Case interview - Do your magic and show us your skills!
✔️ Reference- & background check - Final step before we’ll become colleagues.
Start date: Upon agreement
Qualifications
- Experience in providing L1/L2 IT support, with strong knowledge of endpoint management tools like JAMF and Intune.
- Proficiency in identity and access management systems (Okta, Google Suite, Slack).
- Hands-on experience with troubleshooting network issues and basic infrastructure management.
- Strong communication and collaboration skills, capable of working in a cross-functional environment.
- Experience in handling IT procurement and vendor relationships.
- Ability to work independently and manage tasks in a fast-paced, international setting.
Studies have shown that women and some minorities are less likely to apply to jobs unless they meet every qualification. If you are interested in this role and you have most of the skills we’re looking for, we encourage you to apply anyway!
Additional Information
- Wellness allowance topped with the opportunity to participate in many work/life balance initiatives at foodora such as free group training at Sats & reduced price on massage.
- Employee discount at foodora (woho!) and awesome friday breakfasts!
- Occupational pension, incl. premium exemption insurance, accident insurance and life insurance.
- foodora Learning - Monthly learning sessions about different topics, such as the q-commerce industry, negotiation techniques and project management combined with a structured onboarding and inspiring courses within our learning tool Sana
- Great deals at Benify (for e.g. gym membership, e-bikes hotels, audiobooks, streaming services, clothes, kitchen supplies… and so much more!
- Awesome AW’s and (pink) parties!
Top Skills
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
