Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.
We are looking for an IT Hardware Support Specialist to provide on-site support for computing devices to end users across the organization. Key tasks include configuring and managing workstations, laptops, and peripherals, troubleshooting hardware/software issues, and coordinating with vendors. The role also involves user training, managing service requests, and supporting mobile devices. You will also provide on-site IT related Hardware support to assist in the installation, integration and maintenance of computing devices. This is a 6 month fixed-term opportunity offering valuable experience within a global and collaborative organization.
How you will make an impact:
• Troubleshoot and repair hardware and software issues for desktops, laptops, and peripherals (Tier 2/3)
• Configure and deploy workstations, laptops, and peripherals following defined imaging processes
• Provide daily support (moves, adds, changes) for end-user devices and IT equipment (e.g., VOIP, A/V)
• Support lifecycle planning, upgrades, and IT projects involving technicians/technologists
• Deliver user training on hardware, software, and systems (one-on-one or small group, hands-on)
• Install and set up end-user devices and related IT equipment
• Develop and maintain imaging and deployment processes aligned with global standards
• Coordinate with third-party vendors (orders, warranties, projects, vendor management)
• Support mobile and tablet solutions aligned with business and global IT requirements
• Define and audit asset management tools and processes (physical and electronic)
• Manage and prioritize service requests and incidents, ensuring accurate ticket updates
• Ensure cost visibility for service requests and compliance with approval processes
• Manage IT assets, including tracking, identification, and control
• Provide help desk support as needed
• Execute lifecycle upgrades and assigned IT projects
What you will need (Required):
• Associate’s degree in Computer Science, Information Technology, or related field; or equivalent professional experience
• 2–4 years of experience in desktop support or technical help desk roles
• Excellent verbal and written communication skills with a strong focus on customer service
• Ability to work independently and manage multiple priorities
• Office presence in Mississauga, where our office is located
• English proficiency is a must, French is a plus
What else we look for (Preferred):
• Proficiency in Active Directory for user and device management
• Strong knowledge of Microsoft environments (Windows OS, Office, Outlook/Office 365)
• Experience diagnosing and repairing IT hardware and software (end-user devices and peripherals)
• Familiarity with Cisco IP Phones configuration and support
• Ability to deploy and redeploy devices using standardized imaging processes
• Experience with VPN and authentication tools (e.g., MobilePASS)
• Proficiency with help desk ticketing systems and service request management
• Solid cable management and workspace organization skills
• Strong problem-solving and troubleshooting capabilities
• Ability to quickly learn and adapt to new technologies
• Excellent interpersonal skills and ability to build and maintain relationships with users and vendors
• Effective organization and time management skills
• Knowledge of IT asset handling and workplace safety standards
Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.
For Canada, the base pay range for this position is $55,000 - $78,000 CAD $ (highly experienced). The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience).
Skills Required
- Associate's degree in Computer Science, Information Technology, or related field; or equivalent professional experience
- 2-4 years of experience in desktop support or technical help desk roles
- Excellent verbal and written communication skills with a strong focus on customer service
- Ability to work independently and manage multiple priorities
- Office presence in Mississauga (on-site)
- English proficiency (French is a plus)
- Proficiency in Active Directory for user and device management
- Strong knowledge of Windows OS and Microsoft Office/Office 365/Outlook
- Experience diagnosing and repairing IT hardware and peripherals
- Familiarity with Cisco IP Phones configuration and support
- Ability to deploy and redeploy devices using standardized imaging processes
- Experience with VPN and authentication tools (e.g., MobilePASS)
- Proficiency with help desk ticketing systems and service request management
- Knowledge of IT asset handling, tracking, and workplace safety standards
- Solid cable management and workspace organization skills
Edwards Lifesciences Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Edwards Lifesciences and has not been reviewed or approved by Edwards Lifesciences.
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Retirement Support — Retirement programs include a 401(k) match complemented by a separate profit‑sharing contribution. These elements add meaningful long‑term value to total compensation.
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Equity Value & Accessibility — An employee stock purchase plan with a discount and look‑back feature, alongside stock awards for eligible roles, provides notable upside. Program expansions indicate continued accessibility.
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Leave & Time Off Breadth — Time‑off policies include generous PTO, company holidays, and a year‑end holiday shutdown. These offerings enhance work‑life support when available at the site.
Edwards Lifesciences Insights
What We Do
Edwards Lifesciences (NYSE: EW), is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. We thrive on discovery and expanding the boundaries of medical technology, serving patients in 100+ countries, with the help of our employees in areas including Clinical Affairs, Quality Engineering, Research & Development, Regulatory Affairs, Sales & Marketing, corporate functions and more. Our roots date back to 1958 when Miles Lowell Edwards, a retired engineer with a background in hydraulics and fuel pump operations, set out to build the first artificial heart. Edwards believed the heart could be mechanized and was encouraged by Dr. Albert Starr to focus on developing an artificial heart valve. After just two years, the first Starr-Edwards mitral valve was developed and successfully placed in a patient. This innovation spawned Edwards Laboratories. Miles’ fascination with healing the heart and helping patients with heart disease stemmed from his own experience with rheumatic fever as a teenager and continues to fuel our patient-first culture today. Today, we are as passionate about providing innovative solutions for people fighting cardiovascular disease as we have ever been. It's our Credo. It takes integrity, collaboration, innovation, and focus. We are leaders in the design and manufacture of tissue replacement heart valves and repair products as well as advanced hemodynamic monitoring. We partner with physicians to innovate products designed to help patients live longer, healthier, and more productive lives. Our work is both rewarding and a privilege. The importance of what we do defines our approach. We work together to create an environment where ideas can flourish and we provide our people with the resources, expertise and support to bring those ideas to life. For our legal terms and trademarks, please visit: https://www.edwards.com/legal/legal-terms
