At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.
Reimagine What’s Possible
We are seeking a hands-on IT–OT Systems Support Specialist to support critical technology systems in a manufacturing environment. This role is responsible for troubleshooting and resolving production-impacting issues, supporting both IT and Operational Technology (OT) systems, and working closely with Operations, Engineering, Maintenance, Cybersecurity, IT, and vendor teams to ensure reliable plant operations.
The ideal candidate will have experience supporting technology in a manufacturing, industrial, or plant environment and be comfortable working directly on the production floor. This individual must be able to diagnose and resolve technical issues under pressure, communicate effectively with both technical and non-technical stakeholders, and take ownership of issues through resolution. Success in this role requires a strong troubleshooting mindset, a commitment to safety and operational reliability, and the ability to support complex IT–OT environments.
Required Skills
Strong experience supporting and troubleshooting Windows Server and Windows-based systems.
Experience providing Tier 2/3 support for IT and OT environments.
Ability to diagnose and resolve issues across applications, services, servers, workstations, connectivity, and enterprise systems.
Experience with software installation, upgrades, patching, and lifecycle support.
Familiarity with industrial systems such as SCADA, Historian, AVEVA, or similar manufacturing platforms.
Understanding of IT–OT integrations and plant-floor technology environments.
Ability to troubleshoot across multiple technology layers, including endpoints, servers, networks, applications, and industrial systems.
Experience supporting production-critical systems requiring high availability and reliability.
Knowledge of cybersecurity, change management, and compliance requirements in manufacturing environments.
Strong problem-solving, root-cause analysis, and documentation skills.
Excellent communication and collaboration skills with both technical and non-technical stakeholders.
Ability to work independently and effectively in a fast-paced, production-support environment.
Comfortable responding to urgent issues, outages, and production-impacting incidents.
Minimum Hiring Requirements
Bachelor’s degree in information technology, Engineering, Computer Science, Automation, or a related field preferred; equivalent hands-on experience will be considered.
Minimum of 5 years of experience supporting IT infrastructure, OT systems, manufacturing technology, or industrial systems.
Experience working in a manufacturing, industrial, chemical, production, plant, or operations environment.
Proven experience providing hands-on technical support in environments where system downtime directly impacts production.
Experience supporting industrial or enterprise software platforms used in manufacturing operations.
Ability to work in manufacturing facilities, production areas, and plant-floor environments while adhering to site safety requirements.
Willingness to provide off-hours support for critical outages, upgrades, deployments, or production-impacting incidents as needed.
Demonstrated ability to prioritize work based on safety, production impact, and business urgency.
Strong sense of ownership, accountability, and commitment to delivering reliable technology support.
What's In It for You:
At Air Products we foster a culture of inclusion where every voice is heard, and everyone feels they belong and matter. Additionally, we offer competitive pay and great benefits for our employees.
Check out some of our benefits below!
· Affordable medical, dental, and vision insurance available day one of employment
· 401(k) retirement savings plan with 100% vested company core and match
· Paid vacation, holidays, and sick time
· Paid parental leave
· Adoption assistance
· Flexible spending accounts
· Life Insurance (AD&D), Supplemental AD&D
· Employee Assistance Program (EAP)
#LI-MO2
#LI-Onsite
Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.
We are an Equal Opportunity Employer (U.S.). You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.
Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at [email protected]. General application status inquiries are not answered by this mailbox rather you’ll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist.
Skills Required
- Minimum 5 years supporting IT infrastructure, OT systems, or industrial/manufacturing technology
- Hands-on technical support experience in production environments where downtime impacts operations
- Strong experience supporting and troubleshooting Windows Server and Windows-based systems
- Tier 2/3 support experience for IT and OT environments
- Experience with software installation, upgrades, patching, and lifecycle support
- Familiarity with industrial systems such as SCADA, Historian, AVEVA, or similar
- Understanding of IT-OT integrations and plant-floor technology environments
- Knowledge of cybersecurity, change management, and compliance requirements in manufacturing
- Ability to work in manufacturing facilities and adhere to site safety requirements
- Willingness to provide off-hours support for critical outages, upgrades, and incidents
- Bachelor's degree in IT, Engineering, Computer Science, Automation, or related field (preferred; equivalent experience considered)
- Strong problem-solving, root-cause analysis, documentation, and communication skills
What We Do
Air Products (NYSE:APD) is a world-leading industrial gases company in operation for over 80 years focused on serving energy, environmental, and emerging markets. The Company has two growth pillars driven by sustainability. Air Products’ base business provides essential industrial gases, related equipment and applications expertise to customers in dozens of industries, including refining, chemicals, metals, electronics, manufacturing, and food. The Company also develops, engineers, builds, owns and operates some of the world's largest clean hydrogen projects supporting the transition to low- and zero-carbon energy in the heavy-duty transportation and industrial sectors. Additionally, Air Products is the world leader in the supply of liquefied natural gas process technology and equipment, and provides turbomachinery, membrane systems and cryogenic containers globally. The Company had fiscal 2023 sales of $12.6 billion from operations in approximately 50 countries and has a current market capitalization of about $65 billion. Approximately 23,000 passionate, talented and committed employees from diverse backgrounds are driven by Air Products’ higher purpose to create innovative solutions that benefit the environment, enhance sustainability and reimagine what's possible to address the challenges facing customers, communities, and the world.
