At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.
Reimagine What’s Possible
Air Products is seeking a highly motivated Plant Applications & Infrastructure Specialist to support the technology systems that enable safe, reliable, and efficient plant operations. This role serves as the primary point of contact for plant users, providing technical support for industrial applications, HMI systems, end-user computing devices, and site technology infrastructure.
The successful candidate will work closely with operations, engineering, process control, and corporate IT teams to ensure the availability and performance of plant technology systems. This position requires a strong customer-service mindset, excellent troubleshooting skills, and the ability to support both operational technology (OT) and information technology (IT) environments.
Principal Accountabilities
- Provide support for plant HMI (Human Machine Interface) systems and operator workstations.
- Troubleshoot and resolve end-user hardware and software issues, including desktops, laptops, peripherals, and mobile devices.
- Support conference room audio/visual equipment and collaboration technologies.
- Manage and maintain digital signage systems across the site.
- Provide support for printing services, printers, multifunction devices, and print management solutions.
- Support site communication systems including phones and related infrastructure.
- Maintain and support plant kiosks and shared access terminals.
- Serve as the local point of contact between plant personnel and corporate Digital Technology (DT) teams.
- Coordinate incident resolution and manage escalations with internal and external support providers.
- Assist with deployment, configuration, and replacement of end-user computing equipment.
- Support software installations, upgrades, security updates, and system maintenance activities.
- Document technical issues, resolutions, and system changes in accordance with company procedures.
- Participate in technology projects supporting plant operations and business initiatives.
- Ensure compliance with cybersecurity, safety, and operational standards when supporting plant systems.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Engineering Technology, or a related technical discipline; or equivalent relevant experience.
- 3+ years of experience supporting industrial, manufacturing, plant IT, or operational technology environments.
- Experience troubleshooting Windows-based hardware and software systems.
- Experience supporting end-user technologies, including laptops, desktops, printers, mobile devices, and audiovisual equipment.
- Strong problem-solving and analytical skills.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Strong customer service orientation and ability to work independently.
Preferred Qualifications
- Experience supporting manufacturing or process control environments.
- Knowledge of HMI systems and industrial applications.
- Familiarity with Active Directory, Microsoft 365, and endpoint management tools.
- Experience supporting digital signage, kiosks, or plant communication systems.
- Understanding of OT/IT environments and industrial cybersecurity principles.
- Experience working with vendors and external service providers.
What's In It for You:
At Air Products we foster a culture of inclusion where every voice is heard, and everyone feels they belong and matter. Additionally, we offer competitive pay and great benefits for our employees.
Check out some of our benefits below!
· Affordable medical, dental, and vision insurance available day one of employment
· 401(k) retirement savings plan with 100% vested company core and match
· Paid vacation, holidays, and sick time
· Paid parental leave
· Adoption assistance
· Flexible spending accounts
· Life Insurance (AD&D), Supplemental AD&D
· Employee Assistance Program (EAP)
#LI-MO2
#LI-Onsite
Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.
We are an Equal Opportunity Employer (U.S.). You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.
Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at [email protected]. General application status inquiries are not answered by this mailbox rather you’ll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist.
Skills Required
- Minimum 5 years supporting IT infrastructure, OT systems, or industrial/manufacturing technology
- Hands-on technical support experience in production environments where downtime impacts operations
- Strong experience supporting and troubleshooting Windows Server and Windows-based systems
- Tier 2/3 support experience for IT and OT environments
- Experience with software installation, upgrades, patching, and lifecycle support
- Familiarity with industrial systems such as SCADA, Historian, AVEVA, or similar
- Understanding of IT-OT integrations and plant-floor technology environments
- Knowledge of cybersecurity, change management, and compliance requirements in manufacturing
- Ability to work in manufacturing facilities and adhere to site safety requirements
- Willingness to provide off-hours support for critical outages, upgrades, and incidents
- Bachelor's degree in IT, Engineering, Computer Science, Automation, or related field (preferred; equivalent experience considered)
- Strong problem-solving, root-cause analysis, documentation, and communication skills
What We Do
Air Products (NYSE:APD) is a world-leading industrial gases company in operation for over 80 years focused on serving energy, environmental, and emerging markets. The Company has two growth pillars driven by sustainability. Air Products’ base business provides essential industrial gases, related equipment and applications expertise to customers in dozens of industries, including refining, chemicals, metals, electronics, manufacturing, and food. The Company also develops, engineers, builds, owns and operates some of the world's largest clean hydrogen projects supporting the transition to low- and zero-carbon energy in the heavy-duty transportation and industrial sectors. Additionally, Air Products is the world leader in the supply of liquefied natural gas process technology and equipment, and provides turbomachinery, membrane systems and cryogenic containers globally. The Company had fiscal 2023 sales of $12.6 billion from operations in approximately 50 countries and has a current market capitalization of about $65 billion. Approximately 23,000 passionate, talented and committed employees from diverse backgrounds are driven by Air Products’ higher purpose to create innovative solutions that benefit the environment, enhance sustainability and reimagine what's possible to address the challenges facing customers, communities, and the world.
