Description
Job Type: Full-time, Exempt
Position Summary
The Systems Engineer is responsible for delivering high-quality technical support and infrastructure services across all reactive and proactive service requests within the Infrastructure Managed Services division. This role requires a strong combination of technical expertise, customer service excellence, and operational discipline.
Work will be performed both onsite at client locations and remotely from Entech’s Service Desk. The Systems Engineer serves as a key technical resource, working independently and collaboratively to ensure timely resolution of incidents, minimizing client disruption, and maintain system stability and performance.
Essential Roles & Responsibilities
- Incident Resolution & SLA Performance
- Proactive Monitoring & Risk Mitigation
- Infrastructure Health & Technical Execution
- Client Communication & Experience
- Ticket Discipline & Documentation Integrity
Why Entech?
Entech is a Managed IT Services Provider with 28 years of experience delivering secure and reliable technology solutions to businesses throughout Florida. As a Managed Service Provider (MSP), we manage and support our clients’ technology environments—including help desk support, infrastructure management, cybersecurity, cloud platforms, and long-term IT strategy—allowing organizations to focus on their business while we handle their technology.
With offices in Fort Myers, Naples, Bradenton, and Fort Lauderdale, we now serve organizations across Southwest and Southeast Florida and continue to grow our team of talented technology professionals.
Additional Responsibilities
- Troubleshoot and resolve escalated technical issues across servers, networks, endpoints, and cloud environments
- Respond to service requests and proactive monitoring alerts
- Support Windows servers, Microsoft 365, Azure, networking equipment, and security systems
- Perform system maintenance, upgrades, patching, and infrastructure improvements
- Document work performed and maintain accurate ticket notes
- Collaborate with internal teams and third-party vendors as needed
- Deliver a high level of customer service and communication
Qualifications
- 3–5 years of experience in a technical support, systems administration, or MSP environment
- Strong troubleshooting experience with:
- Windows 10/11
- Microsoft 365
- Windows Server environments
- Networking and VPN connectivity
- Active Directory
- Azure and virtualization technologies
- Experience supporting both onsite and remote users
- High School Diploma or GED required
- Bachelor’s degree in IT or related field preferred
Benefits
Free Medical Insurance
Additional Employer Paid Medical Options
Fully Vested 401(k) Match
Flexible Time Off (an unlimited amount of paid time off days)
Free $10,000 Life Insurance Policy
Six Paid Holidays – PLUS Black Friday!
Flexible Schedule Options
Fun Employee Events – Yearly Culture Building Events
Options available for dental, vision, short term disability, long term disability, and additional life insurance.
Skills Required
- 3-5 years of experience in technical support, systems administration, or MSP environment
- Strong troubleshooting experience with Windows 10/11, Microsoft 365, Windows Server, Networking, Active Directory, and Azure
- High School Diploma or GED
- Bachelor's degree in IT or related field preferred
What We Do
Entech Computer Services LLC provides a full suite of managed IT services, cybersecurity, and technology consulting, using best practices to enhance business operations and security for small to medium-sized businesses.
