IT Systems Engineer

Flock is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.

We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.

With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.

THE OPPORTUNITY

We are looking for an IT Systems Engineer to maintain, support, and enhance our IT infrastructure. This role focuses on system administration, troubleshooting complex technical issues, and driving IT projects from start to finish.

The ideal candidate is a self-starter with a solid technical foundation ready to collaborate closely with cross-functional teams and grow into our resident expert on AI-powered IT workflows. You will provide technical guidance to the IT Support and Solutions teams and ensure that day-to-day operations are consistently improved. We are looking for someone who is AI-forward—excited to evaluate and deploy new solutions that help our team scale efficiently.

THE RESPONSIBILITIES

• Identity & Access Management: Assist in managing user accounts and permissions across Mac, Windows, and Linux environments, focusing on Okta Workforce, OIG, and group governance.

• Endpoint & Device Management: Maintain MDM baselines and patching across a multi-OS environment using tools like Kandji, FleetDM, and Scalefusion.

• Tier 3 Support & Escalation: Resolve complex IT service tickets and provide high-level technical support to internal users.

• AI Agent Development: Contribute to building and iterating on AI agents and automation pipelines (e.g., ticket triage, onboarding) using AI tools, , MCP servers, Workato, or custom API integrations.

• AI Research & Advocacy: Serve as the primary resource for evaluating emerging AI tools, leading efforts to deploy solutions that improve workflows, and helping teammates incorporate AI into their day-to-day work.

• Responsible AI Governance: Partner with Engineering, SRE, and Security to ensure AI tools are deployed safely, responsibly, and in compliance with Flock's data governance standards.

• Data-Driven Operations: Monitor system performance and identify issues proactively to ensure uninterrupted operations and platform health.

• Collaboration & Documentation: Create and maintain clear runbooks and documentation for IT processes, configurations, and troubleshooting procedures.

THE SKILLSET

• Education & Experience: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience), combined with 1–3 years of proven experience as an IT Systems Engineer, system administrator, or in a similar IT support role.

• Foundational Tech: Strong knowledge of MacOS, Windows, and Linux operating systems.

• Automation & Scripting: Proficiency in scripting languages such as Python, Shell, PowerShell, or Bash to "automate the boring".

• Cloud & SaaS: Familiarity with cloud platforms (AWS, Azure, or Google Cloud) and SaaS administration (Google Workspace, Slack, Atlassian).

• MDM & Identity Mastery: Experience with MDM systems (Kandji/Iru, Jamf, FleetDM, ScaleFusion, etc.) and an understanding of identity platforms like Okta.

• AI Mastery: Hands-on experience evaluating, deploying, or building AI-integrated workflows—including familiarity with MCP servers, automation platforms (Workato, n8n), or LLM API integrations (OpenAI, Anthropic, Google Gemini).

• Advanced Tooling: Experience with AI agent frameworks or orchestration tools.

• Strategic Execution: Ability to work strategically in a fast-paced, hyper-growth environment under tight deadlines with the comfort to drive an idea from research to implementation.

• AI Enthusiasm: A genuine curiosity and enthusiasm for AI: you follow space developments, rapidly evaluate new tools, and aren’t afraid to experiment.

• Responsible AI: Understanding of responsible AI practices, including data privacy considerations when using AI tools with sensitive company data.

• Security Mindset: Understanding of basic security principles, multi-factor authentication (MFA), and responsible AI practices regarding data privacy.

• Communication: Strong verbal and written skills with a customer-centric mindset and a bias toward action.

Feeling uneasy that you haven't ticked every box? That's okay; we've felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 DAYS AT FLOCK

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as an IT Systems Engineer at Flock Safety.

The First 30 Days: Integration & Audit

• Procedures & Documentation: Learn all current IT team procedures, document findings, and begin making suggestions for improvements based on "Clarity over Complexity".

• Technology Experience: Get to know and understand the Technology Experience at Flock to ensure a customer-centric support approach.

• Systems Familiarization: Become familiar with IT Solutions Engineering (Identity, Endpoints, SaaS) and IT Support Procedures at Flock.

• AI & Automation Audit: Audit current AI tool usage across IT and identify "quick-win" automation opportunities specifically targeting repetitive tasks like onboarding or ticket triage.

• Guiding Principles: Review existing configurations against the "Security by Default" and "Least-Privilege Access" principles.

The First 60 Days: Implementation & Prototyping

• Optimization: Implement recommended improvements identified during the assessment phase, focusing on enhancing performance, security, and scalability across Okta, Kandji, and Atlassian stacks.

• Project Contribution: Participate in ongoing IT projects (e.g., SaaS onboarding, group governance) by contributing your expertise to their success.

• Knowledge Sharing: Share findings and recommendations with the team through updated documentation, presentations, or training sessions.

• System Standards: Update and maintain documentation of system configurations, standards, and runbooks to ensure team-wide alignment.

• AI Prototype: Prototype and launch at least one AI-powered workflow or automation (utilizing Workato, MCP servers, or LLM APIs) that improves a core IT team process.

90 Days & Beyond: Strategic Enablement

• Health Metrics: Continuously monitor the performance of IT systems and infrastructure, using data to define SLOs and identify opportunities for further optimization.

• Stakeholder Partnership: Build strong relationships with cross-functional partners (Engineering, SRE, Security) to understand evolving needs and proactively communicate system changes.

• Strategic Roadmap: Collaborate with leadership to develop long-term strategic plans for IT infrastructure, aligning them with Flock’s goal of reducing crime by 25%.

• AI Roadmap & Mentorship: Develop and maintain an AI tools roadmap for IT—tracking emerging tools (like agent frameworks or new MCP servers), evaluating fit, and driving adoption across the team.

• Community Growth: Shift focus toward helping teammates incorporate AI into their daily workflows, serving as the primary technical resource for AI enablement within IT.

In this role, you’ll receive a starting salary between $100,000 and $120,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

🌴Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, a1nd digital tools, all tailored to each individual's needs.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

Flock is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock will come from an email address ending in @flocksafety.com. We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock role, please report it to [email protected]