IT Systems Engineer

What We Do

Care Access is a unique, multi-specialty network of research sites which operates as one connected team of physician investigators, nurse coordinators, and operations managers. Our goal is to engage every healthcare professional in clinical research and to make clinical trials a care option for every patient. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies.

Who We Are

We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.

Position Overview

A successful Systems Engineer must have a thorough knowledge of computer software, hardware, internet applications, networks, and operating systems. The ideal candidate will also understand process design, and project management, have great troubleshooting abilities and attention to detail, knowledge of metrics and presentation skills, and be able to lead others in these respects.

The goal is to enhance computer systems and networks to optimize the role of technology in business sustainability.

What You'll Be Working On

Duties include but not limited to:

· Perform advanced troubleshooting to diagnose and resolve problems and major incidents, escalating to the vendor as needed

· Participate in research, planning, implementation, and support of ongoing projects

· Configure server and cloud systems for optimal performance and security settings

· Ensure proposed applications and server-class systems meet functionality requirements

· Install and configure server and cloud systems and applications according to specifications

· Provide orientation and guidance to administrators on how to manage new systems/applications

· Maintain server and cloud maintenance schedule (software updates, hardware life cycle, etc.) without impacting enterprise productivity

· Write and maintain scripts for automation of routine tasks, including deployments, backups, monitoring, and performance tuning.

· Help ensure security and privacy of data residing on computer systems

· Participate in the hiring and onboarding of IT staff members

· Motivate, orient, and guide system administrators in technical duties

Physical and Travel Requirements

· This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.

What You Bring

Knowledge, Skills, and Abilities:

· 7+ years’ proven experience as a Systems Administrator (or related) role

· 3+ years of experience with enterprise customers, preferably as a subject matter expert.

· Excellent diagnostic and problem-solving skills

· Excellent communication ability

· Excellent organizational and time-management skills

· In-depth understanding of diverse systems and networks, including cloud platforms

· Demonstrated proficiency in Google Workspace, Microsoft Azure, and Office 365

· Demonstrated proficiency in large-scale endpoint systems administration

· Demonstrable understanding of risk management, internet security, and data privacy principles

· Knowledge of HIPAA, GCP, and other regulatory standards

Certifications/Licenses, Education, and Experience:

· Bachelor's degree in computer science, engineering, Information Technology, or relevant field, or equivalent experience.

· Microsoft Certifications with a focus in Microsoft 365 and Azure are strongly preferred.

Benefits (US Full-Time Employees Only)

● PTO/vacation days, sick days, holidays.

● 100% paid medical, dental, and vision Insurance. 75% for dependents.

● HSA plan

● Short-term disability, long-term disability, and life Insurance.

● Culture of growth and equality

● 401k retirement plan

Diversity & Inclusion 

We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success.

At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the physicians and caring for patients. 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time. 

Employment Statement

Care Access complies with all employment laws and regulations with respect to its employment practices, terms and conditions of employment, and pay equity and wages. Care Access does not engage in any unfair or forced labor practice and does not tolerate, under any circumstances, the use of any form of forced or involuntary labor, child labor, or human trafficking. This extends to suppliers, partners, or other third parties with whom Care Access does business. Care Access values and promotes the protection of human rights everywhere.