The Role
Designs and delivers secure integrations and scalable technology solutions across enterprise and business teams. Responsibilities include translating business needs into technical requirements, modeling and validating data, creating dashboards, improving application performance and reliability, analyzing logs and traces, automating manual processes, and supporting cloud, API, and messaging solutions. The role also develops documentation, training materials, runbooks, and stakeholder relationships.
Summary Generated by Built In
First Horizon Bank is seeking an innovative, energetic, and driven Technical Solutions Analyst to deliver an outstanding end‑to‑end client experience. You will collaborate across Enterprise Architecture, platform teams, and line‑of‑business leaders to deliver scalable, high‑quality, high‑performing technology solutions. This role blends hands‑on technical analysis with solution ownership—leading projects, driving integrations, improving reliability and performance, and automating manual processes to help modernize the bank.
What you’ll do
- Document and deliver integrations: partner with Enterprise Architecture and other IT teams to design, implement, and maintain new integrations that are secure, and scalable
- Consult on products and projects: translate business objectives into clear technical requirements (BRDs/FRDs/TDDs), data flows, and solution designs; de‑risk delivery with prototypes and POCs
- Analyze and model data: perform data mapping, validation, and profiling; advise on data architecture and lineage; deliver reporting and dashboards (e.g., Power BI) that inform decisions
- Elevate performance and reliability: facilitate the implementation of monitoring, alerting, and performance measurement (KPIs); drive continuous improvement in response time, availability, and throughput
- Automate and optimize; streamline manual processes using scripts or low-code tools; refactor workflows and integrations for resiliency and cost‑effectiveness
- Champion client experience (CX): bring a problem‑solving, root‑cause mindset to every initiative; advocate for simplicity, accessibility, and measurable outcomes
- Enable partners: build trusted relationships with line‑of‑business partners and platform associates; develop training materials, run user sessions, and contribute to knowledge articles/runbooks
How your impact will be measured
- On‑time, high‑quality delivery of analysis, artifacts, solutions and enhancements to existing solutions.
- Performance improvements (e.g., response time, reliability, KPIs, etc.) on production applications or solutions you support.
- Stakeholder satisfaction and adoption of delivered capabilities
Required qualifications
- Client‑focused with the ability to understand and respond to business needs
- Strong sense of ownership and bias for outcomes; able to independently drive solutions across multiple teams
- Excellent written and verbal communication; can translate between business and technical audiences
- Strong sense of curiosity and problem‑solving skills; comfortable with log analysis and tracing
- Strong analytical and statistical skills; passionate about metrics and top‑performing applications; attention to detail
- Experience with technical analysis, systems integration, or a similar role (banking/financial services experience a plus)
- Bachelors Degree
Required technical skills
- Documentation and design: BRD/FRD/TDD, data flow and architecture diagrams, sequence/flowcharts
- Data analysis: data mapping, validation, profiling, and reconciliation
- Reporting/visualization: dashboard creation with Power BI and/or Tableau
- Databases: practical experience with relational databases (SQL querying, performance basics) and unstructured databases
- APIs/integration: understanding of REST, auth patterns, and ability to read API specs and validate payloads
Preferred skills
- Scripting for automation (e.g., Python, PowerShell) and data wrangling
- Observability tooling (e.g., App Insights, Splunk, Dynatrace, Grafana) and log/trace analysis
- Collaboration and delivery: Jira, Confluence; familiarity with Agile ceremonies and backlog hygiene
- API gateways/platforms and event/messaging patterns
- Cloud platform familiarity (Azure or AWS) and modern integration patterns
- Source/change control: understanding of version control and release management; familiarity with Git/Bitbucket
Work environment
- Location: Memphis, TN or Metairie, LA
- Work arrangement: Full Time, Onsite
Why join us
- Make a visible impact modernizing enterprise platforms that serve our clients and associates
- Partner with experienced technologists and line‑of‑business leaders in a collaborative, outcomes‑driven culture
- Grow your skills across integration, data, automation, and performance engineering
- Exposure to and hands-on experience with the latest emerging technologies (e.g. generative AI, agentic AI, modern cloud services, etc.)
Skills Required
- Client-focused communication and ability to understand and respond to business needs
- Ability to independently drive solutions across multiple teams
- Excellent written and verbal communication skills
- Problem-solving skills, including comfort with log analysis and tracing
- Strong analytical and statistical skills with attention to detail
- Experience with technical analysis, systems integration, or a similar role
- Bachelor's degree
- Experience creating BRD, FRD, and TDD documentation and technical diagrams
- Experience with data mapping, validation, profiling, and reconciliation
- Experience creating dashboards with Power BI and/or Tableau
- Practical experience with relational databases, SQL querying, and performance basics
- Experience with unstructured databases
- Understanding of REST APIs, authentication patterns, API specifications, and payload validation
- Scripting experience with Python or PowerShell and data wrangling
- Experience with observability tools such as App Insights, Splunk, Dynatrace, or Grafana
- Experience with Jira, Confluence, Agile ceremonies, and backlog management
- Familiarity with API gateways, platform integrations, and event or messaging patterns
- Familiarity with Azure or AWS and modern integration patterns
- Understanding of version control and release management; familiarity with Git or Bitbucket
First Horizon Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Horizon Bank and has not been reviewed or approved by First Horizon Bank.
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Retirement Support — Retirement offerings include a 401(k) plan with company matching contributions up to 6% of pre-tax income, alongside FSA/HSA options and a defined benefit pension plan. Stock purchase and equity programs (including options and RSUs) also add to longer-term wealth-building opportunities for eligible employees.
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Parental & Family Support — Parental leave is available for childbirth, adoption, foster parenting, or surrogacy, and adoption reimbursement is included in the package. These family-building benefits broaden support beyond traditional maternity/paternity leave structures.
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Wellbeing & Lifestyle Benefits — Wellbeing support includes an internal wellness program, an employee assistance program, and access to a digital wellness platform. Group life insurance and disability coverage (including no-cost options) strengthen financial protection and day-to-day support.
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The Company
What We Do
When we opened our doors in 1864 on North Court Street in Memphis, we had a simple mission: to provide the best service to our customers, one opportunity at a time. In the 150 years that followed, our communities transformed and expanded. We’ve seen our business and banking in general grow and adapt to the changing needs of customers through the years. But one thing that will always remain constant is our commitment to financial integrity and to helping our customers take good care of their money.
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