IT Systems Engineer II

Essential Responsibilities:

Perform network and server administration functions, including configuring, installing, repairing, maintaining, and upgrading hardware and operating systems
Analyze network and system resource utilization and implements solutions to correct problems to ensure all applications are accessible and functioning properly
Identify and recommend appropriate changes to infrastructure to improve performance, reliability, and availability
Maintain integrity of the network, server deployment, and security for SOC 2 and ISO compliance
Build, maintain, and manage physical and virtual infrastructure
Proactively manage and troubleshoot storage environment, including capacity planning/availability, quotas, and snapshots to optimize performance
Perform systems engineering activities in all phases of a project; this includes but is not limited to discovery, designing, building, testing, and deployment
Research and evaluates all network and server hardware and software options and upgrades; this includes but is not limited to updates, patches, and service packs, as needed
Provides Tier 3 support to IT Support Specialists
Supports and executes updates to servers, network, and storage devices
Communicate with internal customers as required; this includes but is not limited to keeping them informed of incident progress, notifying them of impending changes or agreed outages
Administer company Azure and AWS Environments including configuration and creation of servers, storage, and networks.

Additional Responsibilities:

Completes assigned tasks and projects effectively, completely, and on time
Other duties as assigned

Minimum Preferred Qualifications:

Education:

Bachelor’s degree in information technology, computer science, a related field, or equivalent work experience

 Experience:

Not less than five (5) years’ experience in systems and network administration, preferably in a regulated laboratory or research organization.

Not less than five (5) years’ experience supporting and managing a corporate IT system, including but not limited to: Active Directory, virtualized infrastructure, backup systems, network architecture, data room management, and cloud-based platforms.

Not less than five (5) years’ experience supporting and managing corporate Azure and AWS environments including but not limited to: virtualized infrastructure, network architecture, and cloud-based platforms.

Not less than five (5) years’ experience providing end-user support and desktop engineering.

Knowledge of Azure AD, Active Directory, Group Policy, Office 365, Scripting/Power Shell, Azure, AWS, and other Microsoft and third-party enterprise technologies.

Knowledge of Windows Server 2012 through 2025 Operating Systems.

Knowledge of Network protocols including DHCP, DNS, IP routing, VLANs and performance metrics.

Knowledge of ITIL Service Support and Delivery best practices.

Skills:

Knowledge and experience within the Microsoft stack of applications and platforms.

Demonstrated knowledge of server configurations: RAID, SAN, networking protocols, IIS, DNS, DHCP, SMTP, VPN technologies, firewalls, and security certificates.

Demonstrated network knowledge: WAN, LAN, VPN, VLAN, Route and Switch, Firewalls, ACLs, Spanning Tree.

Demonstrated of knowledge of Microsoft Group Policy and Distributed File System practices

Demonstrated ability in diagnosing and remedying critical server-related problems and failures promptly and effectively.

Demonstrated knowledge of hyper converged infrastructure and networking components.

Knowledge of in/out of band management.

Preferred Credentials:

Microsoft Azure Administrator Associate or higher
Amazon AWS SysOps Administrator or higher
Knowledge of and experience with Part 11/Annex 11, GAMP, GDPR, and NIST 800-53

Supervisor Responsibility:

This position has no supervisory responsibilities

Supervision Received:

Receives direction regarding prioritization and approval of proposed technical solutions
Works independently to resolve issues following established SOPs and best practices
Frequently exercises discretionary authority

Working Environment:

Primarily office
Occasional laboratory/clinical environment
Routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets
Work requires occasional travel (up to 10%)

Physical Demands:

Ability to work in an upright and /or stationary position for up to eight (8) hours per day
Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists to operate office equipment
Frequent mobility needed
Frequent crouching, stooping, with frequent bending and twisting of upper body and neck
Light to moderate lifting and carrying (or otherwise moves) objects including computer equipment, with a maximum lift of 50 pounds
Ability to access and use a variety of computer software
Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences
Frequently interacts with others to obtain or relate information to diverse groups
Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals; Requires multiple periods of intense concentration
Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence; Ability to perform under stress; Ability to multi-task
Regular and consistent attendance

Position Type and Expected Hours of Work:

This is a full-time position
Some flexibility in hours is allowed, but the employee must be available during the “core” work hours
Occasional weekend, holiday, and early morning/evening work required