IT Systems Engineer II

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
 

 

IT SYSTEMS ENGINEER II

JOB DESCRIPTION – APPSTERS

World Fuel is a global energy management and solutions provider delivering fuel, logistics, and sustainability services across aviation, marine, and land transportation markets. With revenues in excess of $42 billion, a presence in more than 200 countries and territories, a global network of over 4,000 professionals, and approximately 17 billion gallons of fuel delivered annually, the company offers customers end‑to‑end solutions including energy procurement, supply fulfilment, logistics coordination, and price risk management.

World Fuel is a publicly listed company (NYSE: WKC), headquartered in Miami, Florida and currently part of the Fortune 500 List.

About Our Team

The low-code squad, known as the “Appsters,” serves as the steward and governance body for our enterprise low-code platforms. We are responsible for maintaining the health, stability, and evolution of platforms such as Microsoft Copilot Studio, Microsoft Power Platform, SharePoint, N8N, Quickbase, and ABBYY. Our team manages environments, upgrades, standards, and documentation, while providing guidance and support to ensure consistent and scalable adoption. We are dedicated to enabling innovation and operational efficiency through strong governance, best practices, and continuous improvement

Why Join the Appsters?

• Be part of a high-impact platform engineering team driving enterprise automation
• Work with cutting-edge technologies across low-code, automation, and AI
• Influence governance and standards at a global scale
• Opportunity to grow into platform leadership, architecture, or AI-driven solution design

Key Responsibilities:

• Configure platform components including permissions, environments, data sources, connectors, service accounts, and solution assets based on team standards.
• Contribute to reusable templates, patterns, documentation, and automation practices that improve delivery consistency.

• Apply Appsters governance practices for access, ownership, environments, naming, documentation, change control, data handling, and lifecycle management.
• Support platforms governance activities such as environment strategy, DLP awareness, connector review, solution packaging, pipeline usage, default environment cleanup, and orphaned asset remediation, site or app ownership, permission hygiene, service account usage.
• Help maintain visibility into platform health, adoption, incidents, support trends, and operational risks.

• Troubleshoot application, workflow, integration, permission, data, and configuration issues across supported platforms.
• Perform root cause analysis and recommend sustainable fixes that reduce repeat incidents
• Support controlled production changes, environment validation, access updates, and hypercare activities.
• Create and maintain runbooks and troubleshooting guides so recurring issues can be resolved consistently.

• Work with cross-functional teams to define, design, build, test, and ship new features and platform improvements.
• Participate in Agile ceremonies such as backlog refinement, sprint planning, daily standups, demos, and retrospectives.
• Communicate progress, risks, blockers, and decisions clearly to team members and stakeholders.
• Create high-quality Confluence documentation for technical and semi-technical audiences, including setup guides, architecture notes, standards, runbooks, and support procedures.
• Stay current with relevant platform capabilities, governance changes, industry trends, and emerging automation practices.

Job Requirements:

• Proven experience designing, developing, and supporting solutions using low-code/no-code platforms.
• Understanding of SharePoint architecture, administration, and governance principles.
• Hands-on experience configuring environments, permissions, integrations, and platform assets.
• Ability to work independently while collaborating effectively within cross-functional, global teams.
• Strong analytical thinking and problem-solving skills with a keen attention to detail.
• Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Working knowledge of Artificial Intelligence (AI) concepts and their application in automation and process optimization.
• Exposure to AI-powered tools and capabilities such as Microsoft Copilot, Power Platform AI features, or intelligent document processing (e.g., ABBYY).
• Ability to identify opportunities to enhance workflows and platforms using AI-driven solutions.
• Familiarity with prompting, automation + AI orchestration, or conversational interfaces is a plus.

Experience:

• Minimum 2–4 years of experience working with low-code platforms in a professional environment.
• Exposure to automation tools and integrations (e.g., APIs, connectors, workflows).
• Experience working in Agile/Scrum environments, including participation in standard ceremonies.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Preferred / Desired Certifications

• Microsoft Certified: Power Platform Fundamentals (PL-900)
• Microsoft 365 Certified: Fundamentals (MS-900) or SharePoint-related certifications
• Microsoft Certified: Azure Fundamentals (AZ-900)
• Quickbase Certified User or Developer (App Builder / Fundamentals)
• ABBYY or Intelligent Document Processing (IDP) certifications
• Any certifications related to automation, low-code platforms, or enterprise application development.

Specific Skills & Knowledge Required:

• Strong understanding of enterprise platform architecture and governance models
• Knowledge of SharePoint structure and design principles, including content organization and lifecycle considerations
• Understanding of application, data, and integration patterns in modern digital solutions
• Familiarity with automation frameworks and reusable design approaches
• Knowledge of software development lifecycle (SDLC) concepts, including versioning, testing strategies, and release management
• Understanding of security, compliance, and access control principles within enterprise platforms
• Ability to interpret and apply technical standards, documentation practices, and design guidelines
• Awareness of emerging technologies, including AI capabilities within enterprise platforms, and their impact on solution design

Geographic Scope & Travel Requirements:

• Role based in San José, Costa Rica
• Requires collaboration with globally distributed teams across multiple time zones
• Occasional travel may be required for training, workshops, or cross-team collaboration

Key Performance Measures:

• Consistent delivery of high-quality, scalable, and maintainable solutions
• Effective enforcement and continuous improvement of platform governance and standards
• Reduction of incidents through proactive monitoring, root cause analysis, and automation
• Positive feedback from stakeholders on solution quality, collaboration, and support
• Contribution to platform adoption, innovation, and AI-enabled improvements
• Continuous learning and application of emerging technologies and best practices

Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center.

 

PetroServicios de Costa Rica, S.R.L.