IT Systems Engineer I

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As an IT Systems Engineer I, you will play a critical role in maintaining and improving our IT systems infrastructure, with a strong focus on identity management, application integration, and endpoint management. You will work across platforms such as Okta, Genesys Cloud, Jamf, Microsoft Intune, and more to ensure systems are secure, efficient, and scalable.

You are a curious technologist and a creative problem-solver who thrives in dynamic environments. You will help onboard and integrate new applications, automate manual processes, and engage with vendors globally to streamline equipment procurement and support operations. This role is ideal for someone eager to deepen their technical expertise and grow within a fast-paced, high-impact IT organization.

Our team is passionate, collaborative, and committed to delivering exceptional support to all employees—empowering them to work securely, efficiently, and effectively from anywhere in the world.

What you do each day:

• Manage and administer core IT systems including Okta, Genesys Cloud, Jamf, Microsoft Intune, and other enterprise tools.
• Assist in onboarding, configuring, and integrating new SaaS applications into the IT ecosystem, ensuring they are secure and scalable.
• Partner with IT leadership to identify, design, and implement automation opportunities that reduce manual work and enhance system reliability.
• Coordinate international equipment procurement and manage relationships with third-party logistics (3PL) vendors.
• Participate in ongoing monitoring, patching, and maintenance of systems to ensure compliance with security standards and operational excellence.
• Document processes, system configurations, workflows, and automation solutions to ensure transparency, scalability, and continuity.
• Support troubleshooting efforts across systems and applications, escalating issues appropriately.
• Proactively identify issues and recommend improvements to strengthen IT processes and systems integration.
• Stay informed on emerging technologies, industry best practices, and potential opportunities to further optimize operations.

Qualifications:

• 1–3 years of professional experience in an organization with 1000+ employees.
• Basic knowledge of automation concepts (e.g., scripting, low-code/no-code automation platforms).
• Familiarity with endpoint management tools such as Jamf and Microsoft Intune or willingness to learn.
• Strong understanding of IT fundamentals including networking, security, endpoint management, and software deployment.
• Experience coordinating equipment procurement and working with international vendors or 3PL partners is a plus.
• Ability to break down complex challenges into logical, automateable steps.
• Exceptional troubleshooting, documentation, and communication skills.
• A proactive attitude, strong sense of ownership, and a desire to constantly improve and learn.

What will help you succeed:

• Creativity and Critical Thinking: Ability to analyze complex workflows and creatively design automated or simplified solutions.
• Growth Mindset: Desire to continuously learn new technologies, frameworks, and operational practices.
• Operational Rigor: Ability to meticulously document processes and adhere to best practices in system management.
• Collaboration Skills: Comfort working cross-functionally with internal stakeholders, external vendors, and global teams.
• Technical Curiosity: Passion for digging into system internals, APIs, automation platforms, and IT operational strategies.

Problem Ownership: Willingness to take initiative on challenges, propose solutions, and see tasks through to resolution

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $$72,000-$90,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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