IT Systems Engineer I

Associate Platform Analyst

Location: San José, Costa Rica

Join the Appsters Team

Are you passionate about technology, automation, AI, and solving business problems? The Appsters team is looking for an Associate Platform Analyst to help support and grow the enterprise platforms that power innovation across our global organization.

As part of our platform engineering team, you will gain hands-on experience with leading technologies including Microsoft Copilot Studio, Microsoft Power Platform, SharePoint, Quickbase, N8N, and ABBYY. You will work alongside experienced platform specialists and engineers while building valuable technical skills in automation, governance, AI, and enterprise application support.

This is an excellent opportunity for a recent graduate or early-career technology professional looking to launch a career in platform engineering, low-code development, or enterprise automation.

Why Join the Appsters?

Accelerate Your Career

• Develop in-demand skills in AI, automation, low-code development, and enterprise platforms.

• Gain exposure to Microsoft technologies used by global organizations.

• Learn directly from experienced platform engineers and automation specialists.

• Access training, mentorship, and certification opportunities.

Work with Modern Technologies

• Microsoft Copilot Studio

• Microsoft Power Platform

• SharePoint Online

• N8N Automation

• Quickbase

• ABBYY Intelligent Document Processing

• Microsoft 365 and Azure Solutions

Make a Global Impact

• Support business users across multiple countries and business functions.

• Help drive enterprise automation and digital transformation initiatives.

• Contribute to governance standards that improve scalability, security, and operational excellence.

Future Career Growth

This role provides a strong foundation for future opportunities in:

• Platform Engineering

• Solution Architecture

• Automation Engineering

• AI Solutions Development

• Product and Platform Management

What You'll Do

As an Associate Platform Analyst, you will support the administration and continuous improvement of our enterprise low-code and automation platforms.

Responsibilities include:

• Assist with managing platform environments, user access, permissions, connectors, and service accounts.

• Support day-to-day platform operations and maintenance activities.

• Monitor platform health and help identify and resolve issues.

• Troubleshoot application, workflow, integration, and access-related requests.

• Assist with incident management and production support activities.

• Participate in testing activities, upgrades, and platform releases.

• Create and maintain technical documentation, knowledge articles, and support guides.

• Partner with business users and technical teams to understand needs and provide support.

• Participate in Agile ceremonies including sprint planning, standups, and retrospectives.

• Follow established governance, security, and compliance standards.

• Continuously learn new technologies and contribute ideas for platform improvements.

What We're Looking For

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Systems Engineering, or a related field.

• 0-2 years of experience in IT support, application support, systems administration, software development, or a related technical field.

• Strong interest in technology, automation, AI, and digital transformation.

• Strong analytical and problem-solving skills.

• Excellent communication and collaboration abilities.

• Ability to learn new technologies and adapt in a fast-paced environment.

Nice to Have

• Experience with Microsoft 365, SharePoint, Power Platform, or similar business applications.

• Exposure to low-code/no-code platforms through coursework, projects, internships, or professional experience.

• Understanding of user access management and security concepts.

• Familiarity with Agile methodologies.

• Basic understanding of APIs, integrations, or automation tools.

• Knowledge of generative AI and business automation solutions.

Preferred Certifications

Candidates are not required to hold certifications but the following are considered a plus:

• Microsoft Certified: Power Platform Fundamentals (PL-900)

• Microsoft 365 Certified: Fundamentals (MS-900)

• Microsoft Certified: Azure Fundamentals (AZ-900)

• Other entry-level certifications related to cloud, automation, or application support

What Success Looks Like

In this role, you will:

• Deliver high-quality support and platform administration activities.

• Respond effectively to platform incidents and user requests.

• Produce accurate documentation and knowledge resources.

• Demonstrate continuous growth in technical expertise.

• Contribute positively to team collaboration and operational excellence.

• Help drive platform adoption and continuous improvement initiatives.

Ready to Start Your Technology Career?

Join the Appsters team and help shape the future of enterprise automation, AI, and low-code innovation while building a strong foundation for your long-term career growth.