The Role
Administer and support core IT infrastructure services (storage, AD, email, backups), maintain servers and network/security devices, coordinate infrastructure projects, implement IT policies and disaster recovery, monitor system health, troubleshoot outages, perform patching and deployments, and support Windows and macOS users while ensuring compliance with CIS/NIST frameworks.
Summary Generated by Built In
The IT Analyst/Programmer is a technical professional within the Division of Information Technology (DoIT), reporting directly to the Director of Infrastructure Technology Services (ITS). This role is responsible for the administration, enhancement, and support of enterprise technology systems, including the deployment of new solutions and the maintenance of existing infrastructure. The position plays a key role in supporting critical campus operations across departments such as Admissions, Financial Aid, Registrar, Human Resources, Alumni Affairs, Development, and Business & Finance.
The successful candidate will possess a strong background in systems administration, cybersecurity, backup and recovery processes, and infrastructure management. This position also requires effective project coordination skills and the ability to communicate technical concepts to both technical and non-technical stakeholders.
- Administer and support core IT infrastructure services, including storage platforms, Active Directory, email systems, and data backup solutions.
- Coordinate and manage infrastructure-related projects, ensuring milestones, timelines, and objectives are achieved.
- Provide regular updates and recommendations on technology initiatives to the Director of ITS and Assistant Vice President for IT.
- Maintain server environments, network equipment, and security technologies to ensure reliable and secure operations.
- Develop, implement, and uphold IT standards, policies, and procedures related to architecture, security, and disaster recovery planning.
- Continuously monitor system health, performance, and availability while ensuring successful backup execution and data integrity.
- Diagnose, troubleshoot, and resolve system issues and outages, while coordinating response efforts and stakeholder communications.
- Perform software patching, system upgrades, and deployment of new technologies and services.
- Create and maintain technical documentation, including installation guides, configuration standards, and operational procedures.
- Support compliance efforts related to cybersecurity best practices and frameworks such as CIS and NIST.
- Deliver technical assistance and troubleshooting for users working in both Windows and macOS environments.
- Perform additional duties and responsibilities as assigned.
- Bachelor's degree in Computer Science, Information Technology, or a related discipline; an equivalent combination of education, certifications, training, and relevant experience may be considered.
- Three to five years of experience supporting enterprise IT systems, infrastructure, and operations.
- Demonstrated knowledge of systems architecture, networking concepts, and multi-platform computing environments.
- Experience leading technical initiatives and successfully managing multiple priorities in a fast-paced environment.
- Strong analytical thinking, troubleshooting capabilities, and technical documentation skills.
- Excellent written and verbal communication skills with the ability to engage effectively with both leadership and end users.
- Ability to work independently while collaborating effectively within a team environment.
- Highly organized with strong attention to detail and the ability to manage competing priorities.
- Commitment to professional growth and staying informed on evolving technologies and industry trends.
- Flexibility to work after-hours, weekends, or during emergencies when required to support critical systems.
- Experience administering Windows Server 2012 and 2016 environments.
- Working knowledge of Linux server administration.
- Experience supporting Windows and macOS desktop operating systems.
- Understanding of network security principles, firewalls, and common networking protocols.
- Experience deploying and managing Dell blade server infrastructure.
- Knowledge of email security and spam prevention technologies.
- Familiarity with Ellucian Banner or comparable higher education ERP platforms is highly desirable.
About Endurance IT Services
Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, Network Infrastructure, and IT Consulting to help businesses stay secure, connected, and productive. We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, as well as internal full-time positions.
Some opportunities may not be exclusive and may evolve as we work with clients—but our mission remains consistent: helping candidates find the right job that aligns with their skills and career goals.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent combination of education/certifications/experience)
- Three to five years of experience supporting enterprise IT systems, infrastructure, and operations
- Demonstrated knowledge of systems architecture, networking concepts, and multi-platform computing environments
- Experience leading technical initiatives and managing multiple priorities
- Strong analytical thinking, troubleshooting capabilities, and technical documentation skills
- Excellent written and verbal communication skills and ability to engage with leadership and end users
- Ability to work independently while collaborating within a team
- Highly organized with strong attention to detail and ability to manage competing priorities
- Flexibility to work after-hours, weekends, or during emergencies to support critical systems
- Commitment to professional growth and staying informed on evolving technologies
- Experience administering Windows Server 2012 and 2016 environments
- Working knowledge of Linux server administration
- Experience supporting Windows and macOS desktop operating systems
- Understanding of network security principles, firewalls, and common networking protocols
- Experience deploying and managing Dell blade server infrastructure
- Knowledge of email security and spam prevention technologies
- Familiarity with Ellucian Banner or comparable higher education ERP platforms
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The Company
What We Do
Endurance IT Services is a locally owned IT Services firm specializing in serving businesses in Hampton Roads and the Commonwealth of Virginia, providing Managed IT Services, Cybersecurity Solutions, and IT Consulting to help businesses stay secure and productive.
