Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated IT Systems Analyst Lead to support the Solution Engineering/Architecture Executive and team by leading our efforts to define, improve and operationalize technology processes (SDLC, Architecture, Business Strategy alignments to Technology, etc). The Lead Analyst requires a broad knowledge of the technology industry and disciplines, and should have knowledge of SDLC processes (SAFE, Agile, Iterative), business architecture and strategy, and software delivery lifecycle components from business requirements to DevSecOps. The Lead Analyst will lead and coordinate the Solution Engineering/Architecture team in other important areas such as, Financial Planning with Forecasts and Budgets, Executive Reporting and measurements, Team Building and improving Employee Satisfaction. The right individual coming into the role would have excellent critical-thinking and communication skills.

We offer a flexible work environment that requires an individual to be in the office 4 days per week This position will be based out of San Antonio, TX or Charlotte, NC. Relocation assistance is not available for this position.

Provides SME liaising services between business and IT delivery functions for the purpose of enabling the on-boarding, enhancement and support of systems, applications and other technology solutions. Assesses evolving business requirements to include n establishing, evaluating and validating technical requirements. Recommends alternatives and/or enhancements to existing technology solutions. Researches and helps resolve production issues and defects.

What you'll do:

• Serves as the primary conduit between IT delivery functions and the business functions through which their technical requirements flow.
• Actively contributes to successful delivery by partnering with Program Management to understand and drive plans for strategy, transformation and operations.
• Accountable for ensuring readiness of scope, business goals and objectives prior to project initiation.
• Delivers coaching, mentoring and just-in-time training to team members through quality reviews and observation.
• Collaborates with IT function Architects on road maps and upgrade strategies.
• Performs high-level analyses on technical topics for pre-project and project topics.
• Supports Project Management and Practice leads with policy, procedures, and governance.
• Participates in process improvement initiatives in support of project strategy efforts.
• Serves as Voice of the Customer for Analyst community.
• Leads innovative opportunities to improve efficiency and productivity for the Analyst role.
• Identifies gaps and provides technical expertise in business requirements for system functional specifications and scales new and current systems, processes and procedures in a cost-effective manner.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree.
• 8 years of experience in business and/or project management, business/system requirements and technical analysis.
• Expert knowledge of multiple solution delivery life cycles and Business Management methodologies (Waterfall and Agile)
• Expert working knowledge of business productivity products, tools and applications.
• Subject matter expert understanding of system architecture and knowledge of solution development concepts.
• Extensive experience in requirements management, from conception definition to implementation.
• Extensive experience with modeling techniques (e.g. UML) and use case development as well as experience with one or more software development frameworks.

What sets you apart:

• Exposure to Application and Information development and design on mobile, web and cloud platforms.
• Experience being an author/contributor to business strategy and technical strategy (architectural) documentation.
• Experience working with Scaled Agile and other Iterative Software Delivery Lifecycle processes.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130- $208,580

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.