The IT Systems Administrator provides hands‑on support for all production technology services—manufacturing plants, networks, end‑user computing, and service management. This role sets provides direction to the IT System Administrators and provides Tier 2 Level Support to the Help Desk. This role drives continual improvement to maximize availability, performance, and reliability across the organization, but will provide direct support for operational locations in Pennsylvania, New Jersey, and Virginia.
This role will analyze requirements of complex technologies and technical challenges working with project stakeholders and third parties to devise effective solutions. This individual will partner with business stakeholders and the application team to develop strategies that support operational goals and objectives.
Additionally, the Sr. IT Systems Administrator should maintain a high level of customer service in line with the organization’s expectations. Working with a variety of business stakeholders and customers, this role will serve as a business partner supporting technology solutions.
Qualifications:
- High School Diploma or GED Required. Bachelors Degree preferred or 3+ years of experience in lieu of a degree.
- Three-year IT help desk or IT customer support.
- Basic troubleshooting and software support skills.
- Eligibility to work in the United States without sponsorship.
- Valid Drivers License and will to drive to multiple location in the northeast (PA, NJ, VA).
- Prior ERP computer systems, or logistics and manufacturing experience required.
- Strong interpersonal and communication skills, both written and verbal, to interact with a highly diverse environment.
- Ability to juggle multiple, conflicting priorities with a positive attitude.
- Ability to lift 40lbs and at times climb 2-5 flights of stairs.
- Must be able to be in an on-call rotation with other team members to cover night and weekend issues as they arise.
- Schedule, manage, and perform tasks within the scope of accountability based on established priorities but within resource constraints.
- Remain knowledgeable of evolving trends and standards within the computer industry. Make recommendations regarding standards and policy.
- Open, direct communication with the IT Manager regarding ongoing and upcoming activities.
Preferred Skills:
- Familiarity working in a manufacturing environment.
- Understanding of common Help Desk Applications and toolsets
- Microsoft Server/Active Directory Experience
JOB DESCRIPTION
- The ideal candidate will be responsible for troubleshooting and resolving software and connectivity problems, including user access and software component configuration, within Hood Container.
- Responsible for maintaining channels of communications with customers and vendors to facilitate the integration using EDI technologies.
- Document projects and work in conjunction with our SOP team to write user instructions.
- Understand and administer both functionally and philosophically the needs of the company through systems integration and support.
- You will be the first contact for Amtech related helpdesk calls.
- Assists in application implementations and assists in testing end user processes using defined guidelines.
- Act as the initial point of contact for all computer and system related concerns.
- Assist management in creating training materials pertaining to computer troubleshooting and usage.
- Attend in-person meetings with management to discuss, analyze, troubleshoot and diagnose hardware and/or software issues.
- Resolve technical issues related to network interruptions, and actively update, maintain, and monitor all aspects of computer networks.
- Ability to work to corporate service level agreements.
- Strong interpersonal and oral communication skills, attention to details.
Our goal is to have a diverse and representative workforce, at all job levels, of the citizens and customers we serve. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Hood Container Corporation is a family-owned, Mill to Market company, specializing in containerboard and kraft paper, corrugated boxes, high graphic displays, and contract packaging. Our commitment to customer happiness, employee well-being, environmental stewardship, and operational excellence drives our business. Over the last decade, Hood Container Corporation has grown to become one of the top ten Paper and Packaging Companies in the United States.
To learn more about Hood Container Corporation, visit www.hoodcontainer.com or check us out on social media!
Skills Required
- High School Diploma or GED
- Bachelor's degree (preferred) or 3+ years experience in lieu
- Three years IT help desk or IT customer support experience
- Basic troubleshooting and software support skills
- Eligibility to work in the United States without sponsorship
- Valid Driver's License and willingness to drive to multiple locations (PA, NJ, VA)
- Prior ERP system, logistics, or manufacturing experience
- Ability to lift 40 lbs and climb 2-5 flights of stairs
- Ability to participate in on-call rotation covering nights and weekends
- Strong interpersonal and written/verbal communication skills
- Ability to work to corporate service level agreements and manage priorities
- Experience with Windows Server / Active Directory
- Familiarity working in a manufacturing environment
- Understanding of common Help Desk applications and toolsets
- Experience with EDI technologies
- Familiarity with Amtech helpdesk support
What We Do
Hood Container Corporation is a family-owned, mill to market company specializing in containerboard and kraft paper, corrugated boxes, high graphic displays and contract packaging. Our commitment to customer happiness, employee well-being, environmental stewardship, and operational excellence drive our business. Over the last eight years Hood Container Corporation has grown to become one of the top ten Paper and Packaging Companies in the United States. Our integrated company resources allow for a unique dynamic that evolves with every addition to our geographic footprint. We excel at offering the benefits of a large corporation, while operating as a boutique business building close relationships with our customers. Our Mission: Through our unwavering commitment to safety, innovation, and sustainability, we passionately deliver indispensable value to our customers, employees, suppliers, communities, and stakeholders. Our Vision: A unified culture that creates innovative customer solutions.
