The Intermediate IT Analyst works with business users and managers to ensure the prompt and timely diagnosis and resolution of their computer and IT-related problems. This person escalates requests or issues to the appropriate technical staff or management and determines the proper priority level. The Intermediate IT Analyst also oversees the activities of designated IT Analysts, ensures that proper training materials and documentation exist for all systems within the department's scope, and balances the team's workload. Additionally, they will serve as a resource for the engineering team by assisting with system monitoring and other tasks as needed. This individual must have a passion for helping internal customers and be able to communicate with non-technical users in a professional manner.
Preferred Qualifications- Technical Support & Troubleshooting: Resolves hardware, software, and network issues through systematic troubleshooting, including support for non-standard business-critical applications and the voice platform. Acts as a primary escalation point for other IT Analysts.
- Issue Escalation & Vendor Management: Ensures timely reporting and follow-up by managing and escalating unresolved technical issues to appropriate engineering teams or vendors.
- Team Coordination & Mentorship:.As an IT Analyst, you will act as a subject matter expert and technical partner to business users, guiding other IT Analysts. You will be responsible for coordinating their work, ensuring an equitable distribution of workload, and upholding established IT guidelines for processes such as computer imaging and asset management.
- Performance Monitoring & Compliance: Monitors team performance against departmental goals, including ticket volume, response times, and adherence to software licensing policies. Ensures prompt resolution and appropriate routing of all tickets.
- Systems Management & Maintenance: Under the direction of IT engineers, the IT Analyst performs routine maintenance, including server patching, monitoring, and virtual server creation.
- Additional duties as assigned.
Skills Required
- Experience in technical support and troubleshooting
- Ability to manage vendor relationships and escalate issues
- Expertise in systems management and maintenance
- Strong communication skills with non-technical users
- Prior experience in team coordination and mentorship
What We Do
Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady’s products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software. Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin and as of July 31, 2021, employed approximately 5,700 people in its worldwide businesses. Brady’s fiscal 2021 sales were approximately $1.14 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. More information is available on the Internet at www.bradycorp.com.
