IT Systems Administrator

The Information Technology team at Rubrik influences business processes, employee experience, and technologies to scale our organization to $1B+. This team creates operational efficiency across the company by centralizing the management of Infrastructure, Technology, and Data. The IT team ensures all stages of the software development lifecycle in a secured environment and scrutinizes the deployment of proper processes along with governance. They champion Rubrik on Rubrik and are the first customers of the Engineering teams at Rubrik.

Rubrik Corp IT is constructed of 100% SaaS and 0% on-premises. The IT team caters to accelerated enhancement of business value and multiple day-to-day business processes through our varied SaaS applications like Salesforce.com, Oracle Netsuite, Workday, Snowflake, Etrade, jitterbit, Allocadia, etc. This team also delivers high-paced business outcomes with 100% system uptime backed by agile, nimble, simple, but cohesive Cloud architectures.

We're seeking a motivated and detail-oriented System Administrator to join our growing IT team at Rubrik. 

This role is ideal for someone with approximately 5 years of hands-on experience in system administration, eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure. This position will report to the Manager - Corp IT and you'll play a key role in maintaining our Commercial and FedRamp systems, supporting our users, and assisting in the implementation of new technologies. 

Advanced Troubleshooting and Technical Support: 

• Serve as an escalation point for the global Service Desk Team providing advanced technical support to end-users for the various enterprise applications supported at Rubrik. (e.g., Microsoft 365, Google Workspace, Jamf, Intune, Okta, Zoom, Slack, Github, etc
• Coordinate repair and recovery efforts for system failures across various Enterprise Tools  and engage with the impacted teams and other stakeholders as needed.

Collaboration & Coordination

• Collaborate with senior system administrators and other IT team members on business critical projects and initiatives
• Assist with driving the implementation of AI tools across the organization 
• Coordinate with our InfoSec team to remediate security gaps or vulnerabilities across Rubrik’s Enterprise Tools 

FedRAMP

• Serve as a primary point of contact for Rubrik’s FedRAMP systems, collaborating closely with the Identity and Access Management team to uphold strict system compliance and ensure seamless business continuity.
• Environment Ownership: Serve as the designated administrator for the FedRAMP boundary, managing a high-trust environment isolated from commercial production.

Asset Management and Documentation:

• Collaborate with the Service Desk Team to maintain an accurate inventory of all endpoints, documenting hardware and software details.
• Assist with asset management, including tracking inventory of hardware and software.

Executive Support

• Providing premium and proactive technical assistance to Rubrik’s senior leadership, executives, and their administrative staff in a fast-paced environment
• Serve as a primary point of contact for Rubrik’s executive assistant team

Process Optimization: 

• Identify, recommend, and implement continuous process improvements to enhance support operations and minimize incident occurrences

Knowledge Base Development and Maintenance: 

• Create and publish knowledge base articles for complex or novel issues lacking existing documentation. Regularly update existing articles to ensure accuracy and relevance

• Minimum of 5 years of work experience providing front-line IT support or systems administration work
• In-depth knowledge of Windows/Android, Apple ecosystem of products, including Macs, iPhones, and iPads
• Advanced proficiency with standard IT productivity tools and systems (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
• Strong knowledge of IT security best practices and compliance standards.

• Relevant industry certifications such as ITIL or CompTIA are considered a valuable asset.
• Excellent troubleshooting skills and the ability to thoroughly resolve issues across various systems supported at Rubrik 
• Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization
• Excellent customer service skills and the ability to be a self starter
• Exposure to IT security best practices.
• Experience with automation using no-code or low-code automation platforms such as Okta Workflows or Zapier