Microsoft 365 tenant administration:
- Operate and improve Exchange Online, Teams, SharePoint Online, OneDrive, and Copilot for M365.
- Manage licensing, capacity, reporting, and cost optimization.
- Govern collaboration: Teams/SharePoint provisioning, lifecycle, guest access, and external sharing.
Identity & Access (Microsoft Entra ID):
- Own JML processes and group-based access; manage SSO for key SaaS apps (e.g., Miro, Mavenlink/Kantata, Paylocity, PerformYard, HubSpot, Figma, and others).
- Implement and refine Conditional Access, MFA, PIM, access reviews, and entitlement management.
- Support SAML/OIDC integrations and email authentication hygiene (SPF/DKIM/DMARC).
Endpoint & device management (Intune):
- Administer Windows 10/11 baselines, Autopilot, compliance/configuration profiles, and patching.
- Support macOS basics, and manage iOS/Android with Intune MDM.
- Standardize disk encryption (BitLocker/FileVault) and software distribution.
Security & compliance:
- Operate Defender for Office 365 (Safe Links/Attachments, anti-spam/phish), investigate alerts, and tune policies.
- Configure Purview (sensitivity labels, DLP, retention, audit, eDiscovery) to support AI readiness and secure collaboration.
- Contribute to aligning security controls with NIST recommendations and to ISO 9000-aligned processes in AR.
Automation, tooling, and observability:
- Build and maintain PowerShell/Graph scripts and Power Automate flows for provisioning, audits, and remediation.
- Monitor service health and Message Center advisories; maintain runbooks and SOPs.
- Work tickets and changes in Freshservice; keep KBs and user guides current.
Support & enablement:
- Act as L2/L3 escalation for Microsoft 365, identity, and endpoint issues; drive root cause and problem management.
- Enable and train users on secure sharing, Teams governance, and Copilot adoption and best practices.
- Coordinate with vendors (including Microsoft) on complex cases and roadmap items.
Hard Skills
- 3–5+ years in IT support/administration, including 2+ years administering Microsoft 365 tenants at 200+ user scale.
- Strong hands-on experience with:
- Entra ID: Conditional Access, MFA, PIM, SSO (SAML/OIDC), access reviews.
- Exchange Online, Teams, SharePoint Online, OneDrive administration and governance.
- Intune for Windows endpoint management; Autopilot, compliance/configuration profiles, encryption.
- Microsoft 365 security and compliance: Defender for O365, Purview (DLP, labels, retention), audit/eDiscovery basics.
- PowerShell proficiency for admin automation; familiarity with Microsoft Graph.
- Solid understanding of networking/DNS, identity protocols, email security (SPF/DKIM/DMARC), and endpoint security fundamentals.
- Excellent communication and documentation; fluent in Spanish and English.
- Comfortable collaborating across US/LATAM/India time zones; occasional after-hours for planned changes if needed.
Nice to have skills:
- Power Platform admin basics and governance (Power Automate, Power Apps).
- Teams Phone administration.
- Experience with NIST CSF/800-53/800-171 mappings and ISO 9000-aligned process documentation.
- Certifications: MS-102: Microsoft 365 Administrator, SC-300: Identity and Access Administrator, MD-102: Endpoint Administrator, SC-200: Security Operations Analyst, or AZ-104: Azure Administrator.
Top Skills
What We Do
Allata (pronounced a-ley-ta) is a strategy, architecture and enterprise-level application development company focused on helping clients enhance or scale business opportunities, create efficiencies and automate processes through custom technologies.
We are building a different kind of firm – focused on doing exciting, transformational work for great clients and bringing caring and dedicated people to make our clients goals a reality. Our vision is to build an energized group of talented professionals that can stand strong on their own but work better as a networked team.
We enable business agility at the intersection of people, process, and technology. We provide solutions and expert services to assist businesses to become more nimble, transformative, and disruptive in their respective industries. We define vision, strategy, and value creation models for shaping strategic product designs, managing, and transforming enterprise delivery.
Just as strongly as we care about our clients, we feel that it is important to give back to the community and non-profits that we are passionate about. Every month, Allata donates 2% of our net income to a charitable cause our team believes in.
We live by our mantra:
Family comes first, clients are king, we take great care of our people.
