IT Systems Administrator

About the Role

The IT Systems Administrator works independently and collaboratively to execute IT Department activities. The primary responsibility of this role is to administer IT systems. Additional responsibilities will be assigned for various IT Department strategies that support our fast-paced, rapidly growing international organization. 

Reports to: Director of ITPay Classification: Full-TimeResponsibilities

• Administer M365 and other applications, including MS Entra ID, Purview/Compliance, Conditional Access, JAMF, Defender, Microsoft Intune, and Sentinel.
• Administer a M365 GCC tenant.
• Collaborate with our MDR, SOC, and CISO on security issues and initiatives.  
• Run lead on IT and Security projects, instructed by IT management and the CISO.
• Update and maintain Windows and Mac device images.
• Update and maintain applications in Intune and JAMF.
• Provide exceptional support to end users and colleges on various user issues.
• Identify, research, resolve, and document technical problems.
• Monitor and report licenses and system usage across multiple platforms
• Respond to ticket and email requests for technical support escalated by tier 1-2.
• Document, track, and monitor submitted issues/tasks to ensure a timely resolution.
• Simulate or recreate user problems to provide resolutions.
• Escalate customer support to the necessary leadership as needed.
• Escalate issues to vendor support as needed.
• Contribute to all IT processes and technical documentation.
• Assist and oversee office moves, maintenance, and upgrades.
• Complete other tasks as assigned by management.
• Collaborate with other IT team members to provide best-in-class service.
• Formally document technical implementation specifications for completed projects.  

Minimum Qualifications

EDUCATION

Bachelor’s or Associate's degree in IT or other relevant discipline

EXPERIENCE

• At least 5 years of professional experience as an IT Engineer or IT Administrator.
• Proven experience in a cloud/M365 environment.
• Experience in a GCC tenant preferred.
• Microsoft Applied Skills or Certifications credentials preferred.  
• Experience working with a ticketing system.
• Technical support knowledge related to desktops, laptops, and Microsoft 365.
• Experience administering an M365 environment, including Security, compliance, and Intune.
• Excellent troubleshooting skills. 
• Proficiency in leveraging internet search and other resources to achieve results. 

SKILLS

• Ability to adapt to changing standards and expectations
• Ability to work in a fast-paced environment
• Ability to work individually as well as part of a team
• Ability to meet tight deadlines
• Ability to communicate with all levels of employees
• A high degree of motivation 

Benefits

• Generous Paid Time Off Plan
• Virtual Employment or Remote/In-Office Hybrid
• Employer Paid Life Insurance and Disability Insurance
• Paid Office Closure December 25-January 1
• Paid Holidays Schedule
• Certification Reimbursement

About A-LIGN

A-LIGN is the leading provider of high-quality, efficient cybersecurity compliance programs. Combining experienced auditors and audit management technology, A-LIGN provides the widest breadth and depth of services including SOC 2, ISO 27001, HITRUST, FedRAMP, and PCI. A-LIGN is the number one issuer of SOC 2 and HITRUST and a top three FedRAMP assessor. To learn more, visit a-lign.com.

Come Work for A-LIGN!

Apply online today at A-LIGN.com and learn about life at A-LIGN by following us on LinkedIn.
A-LIGN is an Equal Opportunity Employer! Minorities, women, disabled, and veterans encouraged to apply!