IT Systems Administrator

General Summary

The ideal candidate should be technically proficient and have a customer service mindset with a focus on security. This position will involve handling multiple workloads across different technologies, so flexibility and adaptability will be crucial for success. You must be able to collaborate with multiple departments and prioritize tasks based on need and functionality.

As an IT Systems Administrator, your role will involve reporting to the Director of IT and closely collaborating with both the Applications and Hardware & Infrastructure teams at GTI Energy. Your skill set will not only complement the existing skills of these teams but also contribute to enhancing the current expertise. Your work will primarily be in a highly virtualized Microsoft environment, making use of Active Directory, Azure, cloud services, Microsoft/Office 365, Microsoft Teams, Intune, NetApp SAN, NAS storage devices, and backup solutions. In this position, you will leverage your knowledge and expertise to support various existing systems and develop and execute IT processes and projects that will enhance and expand business systems. You will play a role in the incident support process and actively participate in investigations to resolve complex incidents. Your involvement will be key in the IT change management process.

Why GTI Energy?

GTI Energy offers generous benefits, competitive salaries, career advancement, and the opportunity to work in a professional R&D environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud of what we do because our work matters. GTI Energy is working toward solving global energy challenges in transitioning to a low-carbon economy. We have a proven track record in producing innovative ideas and commercializing solutions to deliver clean and reliable energy. At GTI Energy, we deliver innovative technology solutions for safe, efficient, and responsible energy.

So, what does that mean for you? You will work in a positive and respectful work culture that fosters growth, collaboration, and opportunity. You will be supported by competitive compensation, incentives, and benefits, while enjoying purposeful work that drives improvement of delivering clean energy to the world.

Work Location

The position will be based in the Chicagoland area at the GTI Energy Headquarters. We offer a hybrid/core work week, where employees are remote Mondays and Fridays, and required to be on-site Tuesday through Thursday.

Primary Responsibilities

• Proactively maintain GTI Energy systems, including but not limited to:
  • Monitor and manage system capacities and address resource constraints before they become serious problems
  • Identify and deliver on other areas of regular proactive maintenance that minimizes unexpected downtime and increases system availability and performance
• Participate in the administration of and the resolution of support tickets that pertain to hardware, software, cloud, and infrastructure
• Create/maintain system, process, and end-user instructions/documentation
• Provide Level- 2/3 help desk support and troubleshooting to resolve issues
• Participate in disaster recovery failovers for business applications and associated systems
• Assist in building processes, procedures, and document configurations for network and other processes
• Make recommendations for improving IT systems and processes
• Participate in projects, including those driven by IT and those driven by other business departments
• Adhere to GTI Energy's core values while providing competent, proactive support to the company's server and storage environments and delivering IT solutions
• Configure, maintain and manage PCs, Servers, VMs, Routers, Switches, Firewalls, Backups, Hardware, and Maintenance of IT systems as needed.
• Install and configure software and hardware
• Manage business systems and technology tools
• Monitor performance and maintain systems according to requirements and ensure system availability and reliability
• Ensure security through access controls, policies, and procedures
• Troubleshoot issues and outages
• Upgrade systems with new releases and models
• Perform other duties as assigned

Required Knowledge, Skills, Abilities, and Other Characteristics

• Overall minimum 7 years of proven experience as a System, Network, Azure, Cloud, Security, and/or SharePoint Administrator, or similar role
• Understand the interconnectivity of Azure AD, On-Premises AD, Security, Group Policy, Azure Networking, On-Premises Networking, Microsoft/Office 365, firewalls, and/or trusts
• Have a solid working proficiency in 3 or more of the previously mentioned areas
• Experience with hardware (switches, routers, and firewalls)
• Experience with administering virtualized environments (on-premises and cloud)
• Knowledge of storage technologies and methodologies (physical and virtual)
• Knowledge of network and systems troubleshooting methods
• Ability to process information logically to reach a solution
• Strong analytical skills
• Strong organizational and planning skills
• Works well both alone and in a team setting
• Excellent English written and verbal communication skills
• Excellent customer service skills

Education and Experience

• Bachelor's degree in information technology related field; 7+ years in related experience and/or training or: equivalent combination of education and experience.
  • 5+years of relevant, professional level work experience after an M.S
• 7+ years of proven experience as a System, Network, Azure, Cloud, Security, and/or SharePoint Administrator, or similar role preferred.
• Experience in PowerBI, PowerApps, Cognos, and/or Web Services is a strong plus
• Experience in SharePoint Online is a plus
• Experience in database administration, Java code, and/or SQL scripts is a plus

EEO Statement

GTI Energy is committed to developing a barrier-free recruitment process and work environment. If you require any accommodation, please e-mail us at [email protected] and we'll work with you to meet your accessibility needs. You must have legal authorization to work for GTI Energy on your date of hire with no further action required by GTI Energy. We are an Equal Employment Opportunity employer and give consideration to qualified applicants without regard to race, color, age, religion, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, or genetic information.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)