IT Systems Admin - Endpoint Engineering

About The Team: 

The Information Technology team at Rubrik influences business processes, employee experience, and technologies to scale our organization to $1B+. This team creates operational efficiency across the company by centralizing the management of Infrastructure, Technology, and Data. The IT team ensures all stages of the software development lifecycle in a secured environment and scrutinizes the deployment of proper processes along with governance. They champion Rubrik on Rubrik and are the first customers of the Engineering teams at Rubrik.

Rubrik Corp IT is constructed of 100% SaaS and 0% on-premises. The IT team caters to accelerated enhancement of business value and multiple day-to-day business processes through our varied SaaS applications like Salesforce.com, Oracle Netsuite, Workday, Snowflake, Etrade, jitterbit, Allocadia, etc. This team also delivers high-paced business outcomes with 100% system uptime backed by agile, nimble, simple, but cohesive Cloud architectures.

What you’ll do: 

• This position will report to the Director of Global IT and will have a direct impact on the productivity and security of Rubrik employees worldwide. The candidate must have a strong analytical and problem solving acumen. Proactive vs. reactive thinking and an ability to innovate and drive impact will aid in the success of this role. 

Endpoint Provisioning and Configuration:

• Configure and provision global Rubrik endpoints, including computers, mobile devices. Ensure endpoints are set up in accordance with company standards and user needs.

Security and Compliance:

• Implement and enforce security protocols and policies for endpoint devices to safeguard corporate data and infrastructure. Stay up-to-date with endpoint security trends and technologies, proactively addressing potential vulnerabilities. 

Endpoint Monitoring and Troubleshooting: 

• Collaborate with the IT Service Desk Team to provide technical support to end-users for endpoint-related problems, ensuring a quick resolution.

Endpoint Application Management:

• Manage software applications on various endpoints, including deployment, updates, and licensing. Evaluate and recommend new software applications to improve productivity and efficiency.

Asset Management and Documentation:

• Collaborate with the Support Team to maintain an accurate inventory of all endpoints, documenting hardware and software details.
• Create and maintain documentation (SOPs) related to endpoint management procedures and policies. 

Change Mgmt & Endpoint Policies:

• Deep understanding of CAB processes and drive patching and updates, metrics and monitoring. Develop and enforce endpoint usage policies to ensure compliance and security.

Performance Optimization:

• Analyze endpoint performance data regularly to optimize configurations and enhance user experience. 

Vendor and Technology Evaluation:

• Evaluate endpoint vendors and emerging technologies to make informed recommendations for company procurement and upgrades. Stay on top of the latest OS technologies and Hardware. Manage stress testing and evaluations for Rubrik endpoint standards.

Experience you’ll need:

• Minimum of 3-5 years of experience in Global Endpoint Management, specifically in managing Apple Mac OS & Windows PC.
• In-depth knowledge of Windows/Android, Apple ecosystem of products, including Macs, iPhones, and iPads
• Advanced knowledge of Windows, Mac and iOS operating systems and
• Intermediate knowledge in scripting languages
• Solid understanding of end user device management technologies ( i.e. Jamf, InTune, VMware Workspace One, Apple Business Manager)
• Strong knowledge of endpoint security best practices and compliance standards.
• Solid knowledge of automated provisioning of end user devices

Preferred qualifications:

• Jamf experience and certifications preferred, Workspace One, and InTune MDM Tools
• Experience in global endpoint management, preferably in tech industry
• Bash and Python scripting a plus
• Excellent troubleshooting skills and the ability to resolve endpoint-related issues.
• Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization
• Excellent customer service skills and the ability to be a self starter