IT Technical support administrator – TMS Gurgaon
TMS Global is a wholly owned subsidiary of DS Smith PLC, a leading multinational packaging and display manufacturing business. TMS Global specialises in outsourcing retail display, print and packaging solutions and operates across 97 markets worldwide.
Our global community consists of more than 300 colleagues working across APAC, LATAM, EMEA and North America, collaborating to deliver innovative solutions for some of the world's leading brands.
About the Role
Within this role you will be joining an established shared service centre in Gurgaon, and an IT Services team which supports over 300 end users globally across all our regions.
You will be able to have hybrid working, where the hybrid work pattern will allow for up to 2 days working from home, 3 in the office on monthly rotational shifts.
As the IT Technical Services Support Administrator, you will be to joining a highly experienced team, reporting into the IT Support Team Lead, bringing experience and expertise in IT support and problem solving, managing and owning service requests relating to software, hardware, and project support.
This is both an internal and customer facing role, and you will demonstrate the ability to communicate and deliver effectively across multiple BAU objectives and projects.
Some typical day to day tasks will cover:
- Provide exceptional and first-class remote, on site, and telephone technical support across several key workflows, whilst building rapport with internal and external teams and colleagues.
- Assist with the creation of policies procedures and processes.
- Help in Generating Report of Ticketing and HW/SW Inventory
- Hardware / Software procurement and general system & application administration.
- Asset Management / License Capacity Management.
- End user Desktop / IT support
- Setup / Configuration / Profiling of laptops & mobile devices.
- Installation / Configuring / Documentation of Software and services.
- Co-ordinate with third party vendor for support and escalation.
- Zendesk & Service Management Tooling.
- Ensuring all support requests are logged in a timely manner.
- Working in Shift environment.
- Any additional task assigned with respective to IT Operation / Project management.
About You
This role could be a great fit for you if you have previous IT experience in similar shared service environment and have delivered exceptional IT technical support to end users within a helpdesk 1st or 2nd line support role. It is essential to have previously worked within an internationally focused environment.
Essential skills and attributes for the role
- Fluent English, spoken and written
- Knowledge of Microsoft Windows 10 OS, Edge, Chrome, MS O365.
- Experience of MS Azure AD – MS Intune.
- Experience with Installation, Configuration of Peripherals devices.
- Previous experience of AD Component management, User access management, Credential management.
- Previous experience of regular update of OS, Patch update, Application update.
- Experience maintaining asset database, Document management.
- Haven taken care of whole IT asset life cycle.
- User onboarding and off boarding experience.
- Experience of IT service management disciplines, and to support hardware and software delivery in a fast-paced challenging environment.
- Solid background and providing IT support in managed environment.
- Ideally experience of common ITSM tools e.g Zendesk – Service Now.
Apply today and become part of the TMS Global team.
“To achieve our aim of being among the most successful, sustainable and responsible companies in the world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.”
Skills Required
- Fluent English, spoken and written
- Previous IT experience in a shared service environment
- Experience providing first- or second-line IT helpdesk support
- Experience supporting users in an internationally focused environment
- Knowledge of Microsoft Windows 10, Microsoft Edge, Google Chrome, and Microsoft 365
- Experience with Microsoft Azure AD and Microsoft Intune
- Experience installing and configuring peripheral devices
- Experience managing Active Directory components, user access, and credentials
- Experience performing operating system, patch, and application updates
- Experience maintaining asset databases and documentation
- Experience managing the complete IT asset lifecycle
- User onboarding and offboarding experience
- Experience with IT service management practices and hardware/software delivery
- Background providing IT support in a managed environment
- Experience with IT service management tools such as Zendesk or ServiceNow
DS Smith Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DS Smith and has not been reviewed or approved by DS Smith.
-
Fair & Transparent Compensation — Pay is considered okay to good across many roles, with some plants indicating competitive or above‑market hourly rates for operators and similar positions. This supports a broadly fair perception of base pay even as experiences vary by site.
-
Healthcare Strength — U.S. offerings include day‑one medical/vision and dental, employer HSA contributions, and 100% company‑paid life and short/long‑term disability, alongside an EAP. Some role descriptions also highlight mental‑health and fertility options.
-
Retirement Support — Packages commonly reference a 401(k) with company match and, in some locations, pension eligibility or company‑funded retirement contributions. This positions retirement benefits as a meaningful component of total rewards.
DS Smith Insights
What We Do
DS Smith provides innovative packaging solutions, paper products and recycling services with a commitment to sustainability and a circular economy. Our core purpose is to Redefine Packaging for a Changing World, and our expert teams work closely with like-minded partners to incorporate renewable resources for products that minimize our environmental impact, reduce complexity and increase profitability through supply chain optimization
