About this opportunity
The IT System Expert role is positioned within our first line support department, which is responsible for supporting, maintaining, and configuring the current FSM/M5 tooling. Over the next 18 months, this application will be replaced by Microsoft Dynamics 365, incorporating Azure and Power BI functionality. The team will play a critical part in this transformation, ensuring seamless transition and ongoing support for the Hardware Services organization by keeping the tool suite operational and properly configured to meet business needs.
What you will do
• The IT System Expert will be instrumental in overcoming the challenges of introducing AI and automation into our processes, ensuring that fundamental changes are implemented smoothly while leveraging new technologies to drive greater efficiency and effectiveness.• An average week would be a good mix of picking up and solving trouble tickets, resolving discrepancies, testing and supporting the deployment of the latest software releases.• Performing system maintenance, reviewing new business demands, and managing the flow of parts-determining which parts need to go where and when.• Coordinating outages and ensuring Level 2 and 3 support teams are involved is key, with regular updates to stakeholders until the issue is resolved and de-escalated.• As system experts, the team is often consulted on solving operational challenges and must work closely with Solution Architects to address new demands and implement changes.
You will bring
• Bachelor's degree or higher in IT, Computer Science, or a related field• Solid understanding of IT systems, reverse logistics, and supply chain operations• Experience with Services R&D processes• Proficiency in English, both written and spoken• Basic knowledge of cloud technologies and SaaS platforms• Strong skills in AI and automation, with expertise in IT security and access management• Curious, entrepreneurial, and commercially minded• Ability to apply technology, conduct analysis and research, and drive results• Customer-focused, collaborative, and willing to share knowledge• Insight into business and market dynamics, especially Ericsson's processes• Outgoing personality with excellent communication and soft skills
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 783324
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
