D-ploy is an IT and Engineering Solutions company with operations across the EMEA region, including Switzerland, Germany, the Czech Republic, Austria, the United Kingdom, and the United States.
We are proud to deliver innovative and high-quality services and solutions to a wide range of industry-leading clients. By building strong relationships and trusted partnerships within the IT community, we help our customers optimize IT productivity and contribute to the overall success and value of their business.
We are interested in speaking with dedicated, flexible, and solution-oriented professionals who would like to become part of a dynamic, growing, and international organization. We focus on creating value wherever IT matters. Join us!
Responsibilities
- Provide 2nd level technical support for IT systems, infrastructure, applications, and end-user environments.
- Troubleshoot, analyze, and resolve incidents related to Windows systems, servers, endpoints, networks, and business applications.
- Support the installation, configuration, maintenance, and administration of desktops, laptops, servers, and other IT equipment.
- Manage and support Microsoft 365, Active Directory, Azure AD, endpoint management tools, and related enterprise services.
- Participate in IT infrastructure projects, including system upgrades, migrations, hardware refreshes, software rollouts, and process improvements.
- Evaluate, design, and implement IT solutions according to business needs and internal standards.
- Advise internal stakeholders on IT solutions, equipment, system integration, and technical requirements.
- Develop, implement, and maintain IT standards, documentation, procedures, and knowledge base articles.
- Collaborate with local and global IT teams, business stakeholders, vendors, and external service providers.
- Act as an escalation point for more complex technical issues and support continuous improvement within the IT environment.
- Provide remote support for systems, applications, and IT installations across different locations when required.
Requirements
- Previous experience as a System Engineer, IT Infrastructure Engineer, Desktop Engineer, IT Support Engineer, or similar role.
- Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, Azure AD, and enterprise IT environments.
- Good understanding of networking concepts such as TCP/IP, DNS, DHCP, VPN, Wi-Fi, firewalls, and basic network troubleshooting.
- Experience with endpoint management, software deployment, patching, user administration, and device configuration.
- Ability to troubleshoot complex technical issues independently and provide clear solutions.
- Experience working with ticketing systems, incident management, and ITIL-based processes.
- Strong communication skills and ability to work with both technical and non-technical stakeholders.
- Good documentation skills and attention to detail.
- Fluent English, both written and spoken.
- Ability to work in an international environment and collaborate with local and remote teams.
- Candidates have to declare Criminal record extract not older than three months
Nice to Have
- Experience with Intune, SCCM, VMware, Hyper-V, or cloud environments.
- Experience supporting manufacturing, pharmaceutical, laboratory, industrial, or regulated environments.
- Knowledge of industrial/production PCs, business-critical applications, or IT/OT environments.
- Microsoft, Cisco, ITIL, or similar certifications.
- Experience working in global IT support or managed service environments.
Benefits
- Broad range of tasks and responsibilities
- Friendly and international working environment
- Professional development opportunities
- Referral program (“Fishing for Friends”)
- Company-sponsored events
Is IT in your DNA?
Skills Required
- Previous experience as a System Engineer, IT Infrastructure Engineer, Desktop Engineer, IT Support Engineer, or similar role.
- Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, Azure AD, and enterprise IT environments.
- Good understanding of networking concepts such as TCP/IP, DNS, DHCP, VPN, Wi‑Fi, firewalls, and basic network troubleshooting.
- Experience with endpoint management, software deployment, patching, user administration, and device configuration.
- Ability to troubleshoot complex technical issues independently and provide clear solutions.
- Experience working with ticketing systems, incident management, and ITIL-based processes.
- Strong communication skills and ability to work with both technical and non-technical stakeholders.
- Good documentation skills and attention to detail.
- Fluent English, both written and spoken.
- Ability to work in an international environment and collaborate with local and remote teams.
- Candidates must declare a criminal record extract not older than three months.
- Experience with Intune, SCCM, VMware, Hyper-V, or cloud environments.
- Experience supporting manufacturing, pharmaceutical, laboratory, industrial, or regulated environments.
- Knowledge of industrial/production PCs, business-critical applications, or IT/OT environments.
- Microsoft, Cisco, ITIL, or similar certifications.
- Experience working in global IT support or managed service environments.
What We Do
D-ploy is an IT Engineering and Consulting Company with a wide portfolio of services and solutions suitable for globally as well as regionally operating companies. Our strength is in providing proven standard and individually tailored solutions helping our customers achieve their strategic and business goals. Our core competencies are operational IT Infrastructure services and consulting in the areas of Service Management, Program and Project Management as well as Quality Management. Company Profile Founded in January 2003 in Kaiseraugst, Switzerland, D-ploy has been growing steadily by expanding its expertise, portfolio and geographical presence across Europe and in the US. Our main focus has always been on ensuring that IT enables the Business, supports value generation and contributes to the overall work efficiency. With the customer-centric attitude and pragmatic approach to IT, we became a trusted and preferred IT partner to many customers proving again and again, that we can do IT. Building our expertise and establishing long-term partnerships with our customers, we understand the value of sustainable practices driven by compliance with industry standards and implementing best practices. Therefore, since 2016 D-ploy has been ISO 9001 and ISO/IEC 20000-1 and as of 2017 ISO/IEC 27001 certified. We strive to continuously offer the most suitable and innovative service solutions to our current and future customers by staying agile, understanding the industry needs and keeping up to date on the market trends.
