IT System Analyst

FloSports leads the way in delivering world-class digital streaming for millions of fans, families, and athletes in underserved sports. Our digital platform unites casual and dedicated spectators alike, offering thrilling live events from around the world with interactive features, real-time analytics, and powerful broadcast technology. As the essential destination for niche sports content, we deliver everything from breaking news and expert commentary to feature films, documentaries, and multi-episodic series. We've revolutionized the global sports media industry by building a diverse team—technologists and wrestlers, creators and cheerleading experts, designers and hockey enthusiasts, communicators and motorsport fanatics, producers and sports fans—all united by our passion to serve underrepresented sports communities. We're creating the ultimate destination for our sports, and we're looking for people like you to join us!

THE ROLE:

FloSports is looking for a full-time customer service oriented IT Systems Analyst I or II, who is ready to grow their technical skillset, and start building and owning processes. The ideal candidate will have the reactionary finesse to pivot on a dime as incidents occur, but the proactive acumen to start planning and working their way up to being a voice at the table, as we grow and develop our department. This role is perfect for someone who has a strong problem solving mindset, is comfortable being taught by others, and takes pride in delivering high quality service to their userbase. They must be ready to improvise in the spur of the moment, but able to do so with grace.

RESPONSIBILITIES:

• Monitor and respond quickly to incoming requests related to IT issues.

• Maintain computer systems and act as support if any system goes down.

• Responsible for workstations, printers, servers and related equipment (monitor, keyboard, mouse, hard drive, etc).

• Maintain user workstations, including upgrades and configuration as needed.

• Assist with onboarding of new users.

• Keep inventory of all equipment, software, and license users.

• Install, configure, and upgrade workstation software.

• Maintain and support IT A/V and conference hardware

KNOWLEDGE, SKILLS AND ABILITIES:

• Associate’s Degree preferred but previous experience of working in an IT support role will substitute.

• Previous experience within a customer service role.

• Well-founded best practices for both internal technical documentation, and user facing guides.

• Demonstrable experience of Microsoft Windows and MAC client operating systems as well as various software packages including Google Workspace.

• Excellent IT skills and computer literacy.

• Excellent organizational skills.

• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Good attention to detail and ability to show initiative.

• Ability to plan and prioritize workload without supervision.

• Familiarity with ticketed issue tracking, Jira preferred

• Ability to prioritize, manage and perform under pressure to meet SLA’s.

• Experience with corporate office environments, and direct executive interactions

• A baseline of knowledge regarding A/V, conferencing, and meeting technology.

OUR COMMITMENT TO DIVERSITY:

FloSports exists to elevate the communities, athletes, and sports that have too often been overlooked. That mission starts with our own team. We believe that a diverse, inclusive workplace—one where different perspectives are sought out, heard, and valued—is essential to building a company that can truly serve the full spectrum of sports fans.

We are committed to creating a fair and equitable environment where people from all backgrounds can thrive. To help mitigate bias and expand opportunity, FloSports uses a blind recruiting process that supports more objective, inclusive hiring decisions. We’re intentional in our practices because we believe the best ideas and innovations come from teams that reflect the diversity of the world around us.

OUR BENEFITS:

• Recognized three years in a row as a Top Workplace by the Austin-American Statesman

• Flexibility at work - you can take control of your profession and personal schedule

• All-hands events hosted in beautiful Austin, Texas

• Annual equity awards for all top performers

• Competitive and comprehensive medical, dental and vision plans

• Peace of mind through company-paid short-term disability, long-term disability and life insurance

• Generous 401(K) company match vested immediately

• Progressive parental leave policies

• Flexible paid time off

• Hack-a-thons and a full calendar of team-building and social events

• Company donation to youth teams and leagues that our employees coach

• Stocked snack bar, catered lunch and breakfast tacos every week