Why work for us?
Alkegen brings together two of the world’s leading specialty materials companies to create one new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we’re delivering products that enable the world to breathe easier, live greener, and go further than ever before.
With over 60 manufacturing facilities with a global workforce of over 9,000 of the industry’s most experienced talent, including insulation and filtration experts, Alkegen is uniquely positioned to help customers impact the environment in meaningful ways.
Alkegen offers a range of dynamic career opportunities with globe-spanning reach. From production operators to engineers, technicians to specialists, sales to leadership, we’re always looking for top talent ready to bring their best. Come grow with us!
Job Responsibilities:
The IT Site Support Administrator is a technical position within the IT organization. This position is responsible for maintaining the design, integrity and performance of the IT Systems. As a member of the IT Operations team and the technical service desk, this individual will play a key role in the delivery of high quality support and exceptional customer satisfaction
Reporting directly to the IT Site Operations Manager, the incumbent is required to work independently with minimal supervision. This position is a customer facing role that interacts with people at every level of the organization providing support services, contributing to continual development and assisting in the deployment of global IT Infrastructure and Operations initiatives.
Key Responsibilities
- Manage business critical IT systems to include Active Directory, M365, VoIP, MDM solutions
- Isolate/troubleshoot network connectivity issues.
- Respond to and provide accurate incident resolution and service request management within established SLA
- System Imaging, upgrades, configuration, and deployment utilizing enterprise-based tools
- Manage and verify integrity of backups and restores of Company data.
- Identify and mitigate potential areas of risk
- Contribute to knowledgebase and process archives through technical documentation
- Sustain state-of-the-art awareness to technologies that benefit the organization and its goals.
- Participate in Divisional and Global Infrastructure implementation projects
- Availability to participate in On Call Rotation 1x/month – Triage / Troubleshoot all Emergency issues in accordance with the critical response process.
- Act as Project Manager for site projects taking responsibility for implementation within the larger business initiative
- Train users in best practice usage of IT in line with documentation and procedures
- Work with internal and external partners
Education, Experience, Skills and Abilities
- Bachelors | Associate Degree preferred
- 5+ years of equivalent experience in IT support functions.
- Clear understanding of networking principles and the ability to isolate and resolve issues (LAN/WAN).
- In-depth experience in a Microsoft-based environment (Active directory and Windows)
- A strong knowledge of IT Infrastructure, security, systems and applications
- Self motivated with a sharp attention to detail
- Knowledge of IT Operations, processes and best practices
- Possesses excellent self-management, interpersonal communication and organizational skills with a strong commitment to a TEAM environment.
- Ability to easily adapt to and learn new technologies
- Strong customer service skills with the ability to articulate clearly to a non-technical audience
- Excellent verbal/written communications and listening skills.
Additional Education, Experience, Skills Preferred:
Knowledge of Virtual Environments (VMWare/ESXi, Hyper-V), Cisco IOS, SCCM, Crestron, Mitel/Shortel, Azure, ERP, EDI, CAD/CAM Applications, Manufacturing/Automation
Top Skills
What We Do
Alkegen is a specialty materials leader serving mission-critical systems that the world is focused on for the future, including: battery technologies, electric vehicles, filtration media, and specialty insulation materials that enable customers to reduce fossil fuel consumption, save energy, and live greener.
We help people breathe easier, live greener, and go further than ever before.
Our experience speaks for itself. Bringing together two of the world’s leaders in specialty materials, Unifrax and Lydall, Alkegen is a leader in innovation. We are a vertically integrated manufacturer with the global reach and talent to solve your most demanding applications.
With 60 manufacturing facilities and 9,000+ highly skilled employees located around the world, we can solve any challenge.
Dedicated to sustainability and human health, we are uniquely positioned to help customers impact the environment in meaningful ways.
We are Alkegen.
