IT System Administrator

CreatorIQ has earned the title of best companies to work for in multiple programs including BuiltIn LA and NY, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products and rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation and adapt to individual work styles.

Be a Part of Our Dynamic Team and Transform the Industry Together!

IT System Administrator (US Hours)

The System Administrator supports business operations by helping teams utilize information systems to enhance efficiency. As a member of the IT Service Desk, the System Administrator provides prompt support and escalates company employees’ requests related to corporate IT equipment (such as laptops, printers, routers, and Wi-Fi access points), systems and applications (including Google Workspace, Slack, Office 365, Jira, OKTA, Salesforce, Zoom, and more), as well as operating systems and software.

This role follows company policies and standards, ensuring that corporate IT systems and equipment are fully supported and compliant with security policies and standards. The System Administrator plays a key role in maintaining compliance and reliability across IT assets within the organization.

What you’ll do:

System Administration

• Set up, configure and support corporate services and systems (SSO, Google WorkSpaces, Slack, Dropbox, Office365, Salesforce, Monday.com, etc) according to corporate security policies (password complexity, encryption, malware protection, logging, monitoring, backups, etc.);

• Set up, configure and support corporate equipment according to corporate security policies (password complexity, encryption, malware protection, logging, monitoring, backups, secure disposal and re-use of equipment, etc.);

• Administrate corporate anti-virus software;

• Asset management (inventory and life-cycle support of equipment, licenses, software);

• Access control (access and permission management in corporate services, periodic audit of user privileges);

• User management (on/off-boarding, support user’s life-cycle, accounts provisioning/de-provisioning);

• Manage back up process of corporate systems and services;

• Update corporate systems and equipment according to the Change Management process.

• Technical vulnerability management of local stations, office (optional, if office presents) equipment and corporate tools;

Networks

• Support local office networks/Wi-fi and negotiate with 3rd parties (optional, if office presents)

• Support corporate VPN connections 

• Check and fix security vulnerabilities in local office networks and VPN (optional, if office presents)

Support of users

• Resolve, escalade, meet SLA in internal users’ requests from the IT Service Desk Portal

• Support, develop and keep up-to-date internal knowledge base

• Set up and support Operational Systems (MS Windows and MacOS) of local stations

• Set up, update and support corporate software on local stations

3rd parties

• Communication with office network and Internet providers (optional, if office presents)

• Communication with suppliers and repair equipment service

• Communication with support of corporate cloud/SaaS service providers for resolving issues

On-going activity

• Investigate, resolve, escalade technical issues (Incident management);

• Follow corporate policies and procedures

• Status tracking and reporting

Who you are and what you’ll need for this position:

• Work experience as a System Administrator 2+ years in a Software Development Company

• Deep understanding of the model ‘The principle of least privilege’ for User and Access Management

• Good knowledge of personal operational systems MacOS, Windows

• Hands-on experience with centralized management systems, MDM for MacOS and Windows (ManageEngine, MS Active Directory, Intune, or similar)

• Hands-on experience with administration of GSuite, Slack, Zoom, Notion, Salesforce, Atlassian stack and others

• Hands-on experience with Single Sign-On (SSO) systems

• Understanding of protocols LDAP, SAML, OAuth

• Good knowledge of networks (L2/L3, VLAN, VPNs, routing, switching, security, wi-fi, etc)

• Hands-on experience of asset management (inventory)

• Hands-on experience of access control management (accounts provisioning/de-provisioning, permissions review)

• Hands-on experience with antivirus software for different operational systems (MacOS, Windows)

• Hands-on experience with back-ups procedures, tools and Disaster Recovery

• Good communication skills

• Problem-solving attitude

• Proactive person

• Team spirit

• At least an intermediate level of English

• BSc in Computer Science, Engineering or relevant field

Will be a plus:

• Hands-on experience of mobile device management

• Hands-on experience with AWS cloud (simple actions with EC2, VPC)

• Experience in assets security (Firewalls, Vulnerability scanners)

• Hands-on experience with VPN services (OpenVPN, Pritunl)

• Hands-on experience with enterprise Wi-Fi (Radius, wi-fi controllers) 

• Hands-on experience of scripting (Bash, Powershell, Python)

• Experience with ISO27001 controls

Who we are:

CreatorIQ is the most trusted software to unify and power advanced influencer marketing for the world’s most innovative enterprises. Our Intelligence Cloud facilitates data science-enabled creator discovery, streamlines workflow, ensures brand safety, and drives meaningful measurement. Amazon, AB Inbev, Airbnb, Calvin Klein, CVS, Disney, H&M, Logitech, Nestle, Sephora, and Unilever are just some of the brands that utilize CreatorIQ’s platform to drive real business results across their influencer marketing ecosystems. CreatorIQ is a global company headquartered in Los Angeles with offices in San Francisco, London, and Ukraine.

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being client-focused, putting team members first, leading with empathy, ensuring a no jerks policy, and staying focused on what's important, we create a synergistic atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

Compensation, Benefits and Beyond:

We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks.