IT System Administrator

What We Do 

Care Access is a unique, multi-specialty network of research sites which operates as one connected team of physician investigators, nurse coordinators, and operations managers. Our goal is to engage every healthcare professional in clinical research and to make clinical trials a care option for every patient. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies. 

Who We Are 

We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.

Position Overview 

An IT Admin to implement, configure, maintain, and support IT assets within our company. 

One who will support the company’s technology operations, and implement necessary IT assets, configurations, procedures, and systems. 

The ideal candidate will be experienced in implementing IT policies and systems for a remote workforce that can scale with a fast-growing company. 

Our goal is to ensure systems and people are effective and function within the limits of budget, time, and specifications of the company while complying to regulatory requirements and industry best practices. 

What You'll Be Working On (Duties include but not limited to):

• Support daily IT operations including account management, device administration, network administration, and software management 
• Plan, design, and implement necessary IT assets to meet our growing needs 
• Develop scalable and practical policies configurations for workstations and mobile devices to meet or exceed compliance requirements 
• Manage our remote workstations and cloud solutions 
• Periodically review device activities and logs to ensure our fleet remains operational, secure, and compliant 
• Be an ambassador of best security practices across the organization 
• Stay up to date with security software, vulnerabilities, exploits, incidents, etc. 
• Manage and process device or user incidents 
• Train and direct system users on the correct use of information systems 
• Document process, procedure, and activities related to all IT systems 
• Work with cross-functional stakeholders to identify requirements and plan feasible solutions to address company goals. 
• Work as tier-1 support to troubleshoot problems with information technology 

Physical and Travel Requirements

• This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.

What You Bring (Knowledge, Skills, and Abilities):

• 5+ years as IT administrator
• Strong knowledge in computer security, computer networking, and cloud services
• Experience with managing a fleet of Windows and Apple devices using Microsoft cloud-based tools
• Experience with Windows, macOS, iOS, and Android operating systems
• Strong organizational, documentation, and communication skills
• Desire and ability to learn new technologies
• Desire to be a part of a growing start-up and making it a success
• Ability to thrive in a fast-paced environment
• Experience with Linux
• Knowledge of HIPAA and GCP regulations, preferred
• Relevant industry certifications (Microsoft, Google, ITIL), preferred

Certifications/Licenses, Education, and Experience:

• Bachelor’s Degree in Information Technology, Computer Science, or other relevant fields, or equivalent experience.

Benefits (US Full-Time Employees Only)

• PTO/vacation days, sick days, holidays.
• 100% paid medical, dental, and vision Insurance. 75% for dependents.
• HSA plan
• Short-term disability, long-term disability, and life Insurance.
• Culture of growth and equality
• 401k retirement plan

Diversity & Inclusion 

We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success.

At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the 

physicians and caring for patients. 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. 

Care Access is unable to sponsor work visas at this time. 

Employment Statement

Care Access complies with all employment laws and regulations with respect to its employment practices, terms and conditions of employment, and pay equity and wages. Care Access does not engage in any unfair or forced labor practice and does not tolerate, under any circumstances, the use of any form of forced or involuntary labor, child labor, or human trafficking. This extends to suppliers, partners, or other third parties with whom Care Access does business. Care Access values and promotes the protection of human rights everywhere.