At Nextern, we inspire with passion, impact with significance, and act with integrity.. Nextern partners with OEMs, clinicians, and innovators to design, develop, and manufacture world-class medical devices across the full product lifecycle. From single-use disposables to fully integrated systems to precision components, our teams work as an extension of yours to solve patient needs and improve lives worldwide.
The IT Systems Administrator is responsible for the day-to-day administration, maintenance, and reliability of Nextern’s global IT infrastructure. This role serves as a technical backstop for the global IT team, taking escalated support requests, maintaining existing and newly deployed systems, and partnering with internal business stakeholders to support company-wide technology initiatives. The ideal candidate is a self-starter with broad systems knowledge, a service-oriented mindset, and the ability to operate effectively and efficiently.
DUTIES AND RESPONSIBILITIES
- Administer and maintain Windows and/or Linux server environments, Active Directory/Azure AD, DNS, DHCP, Group Policy, and related infrastructure services.
- Serve as the escalation point for complex help desk and support requests from global IT staff and end users, ensuring timely resolution and clear communication.
- Monitor system health, performance, and availability; proactively identify and resolve issues before they impact business operations.
- Plan, coordinate, and execute patching, upgrades, and lifecycle management for servers, endpoints, and network equipment.
- Maintain and improve backup, disaster recovery, and business continuity procedures; conduct regular testing to validate recoverability.
- Manage user accounts, permissions, and access controls across systems including Microsoft 365, identity platforms, and on-premises directories.
- Onboard and integrate new systems and technologies, documenting configurations, procedures, and runbooks to support knowledge transfer.
- Act as a technical resource and subject matter expert for global IT team members, providing guidance on infrastructure best practices and troubleshooting approaches.
- Support internal business initiatives by evaluating technology requirements, participating in project planning, and delivering infrastructure components on time.
- Collaborate with the Cybersecurity team to enforce security policies, respond to vulnerabilities, and maintain compliance with company standards.
- Manage and maintain vendor relationships and service contracts related to IT infrastructure and software.
- Create and maintain accurate technical documentation, asset inventory records, and change management logs.
Requirements
QUALIFICATIONS
Required:
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent experience will be considered.
- 3+ years of hands-on experience in a systems administration or IT infrastructure role.
- Proficiency with Microsoft Windows Server, Active Directory, Azure AD/Entra ID, and Microsoft 365 administration.
- Experience with virtualization platforms (VMware, Hyper-V, or equivalent).
- Working knowledge of networking fundamentals: TCP/IP, VLANs, VPN, firewalls, and DNS/DHCP.
- Familiarity with endpoint management tools (Intune, SCCM, or equivalent).
- Strong written and verbal communication skills; ability to explain technical concepts to non-technical stakeholders.
Preferred:
- Experience supporting a geographically distributed or global workforce is strongly preferred.
- Relevant certifications (e.g., CompTIA A+/Network+/Security+, Microsoft Certified: Azure Administrator, or equivalent) are a plus.
Salary range: $80,000 to $100,000 based on skills and experience
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan with Company Match
- Paid Time Off, Personal Days, AND Birthday Holiday!
- Lifetime Membership Subsidy and Wellness Resources
- Life Insurance (Basic, Voluntary & AD&D)
- Family Leave (Maternity, Paternity)
- Short-Term & Long-Term Disability
- Taco Thursdays!!!
Nextern is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences, and we are committed to fostering an inclusive and diverse workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Skills Required
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent experience accepted
- 3+ years of hands-on systems administration or IT infrastructure experience
- Proficiency with Microsoft Windows Server, Active Directory, Azure AD/Entra ID, and Microsoft 365 administration
- Experience with virtualization platforms such as VMware or Hyper-V
- Working knowledge of TCP/IP, VLANs, VPNs, firewalls, and DNS/DHCP
- Familiarity with endpoint management tools such as Intune or SCCM
- Experience supporting a geographically distributed or global workforce
- Strong written and verbal communication skills, including explaining technical concepts to non-technical stakeholders
- Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Azure Administrator
What We Do
Nextern collaborates with innovators, clinicians, and device partners to create, iterate, optimize and manufacture best-in-class medical devices. We bring an unmatched core competence in medical device product design and development through manufacturing as a leverageable asset to collaborators like you, who are focused on accelerating the commercial side of the business.
