IT System Administrator

Position / Job Title: IT System Administrator 

Experience: 5–7 Years 

Location: Remote [Work from Home] 

About the Company: 

Hypersonix.ai is disrupting the e-commerce space with AI, ML, and advanced decision-making capabilities that drive real-time business insights. Built from the ground up with modern technology, our platform simplifies the consumption of data for customers across multiple industry verticals. 

Role Summary 

We are looking for an experienced IT System Administrator to manage day-to-day IT infrastructure and operations while also supporting DevOps, SecOps, cloud infrastructure, endpoint management, database platforms, and SaaS application deployments. 

The ideal candidate should have strong hands-on experience in Windows/Linux administration, AWS, Microsoft 365, Microsoft Intune, networking, endpoint security, access management, monitoring, backups, and troubleshooting. The candidate should also have working knowledge of Snowflake, Databricks, cloud-native deployments, and supporting database and infrastructure services used by SaaS applications. 

Key Responsibilities 

IT Operations / System Administration 

• Manage day-to-day IT infrastructure, systems, applications, and user support activities. 

• Administer Windows and Linux servers, including installation, configuration, patching, troubleshooting, and performance monitoring. 

• Manage user onboarding, offboarding, access provisioning, password resets, and periodic access reviews. 

• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and user licensing. 

• Manage Active Directory / Entra ID users, groups, roles, MFA, and access policies. 

• Monitor infrastructure availability, capacity, system health, and performance. 

• Handle incidents, service requests, problem management, and change management activities. 

• Maintain asset inventory, configuration documentation, operational SOPs, and system records. 

• Manage backups, restore validation, patch management, vulnerability remediation, and system hardening. 

AWS / Cloud Administration 

• Manage AWS services including EC2, S3, IAM, VPC, Security Groups, Route 53, CloudWatch, Load Balancers, EBS, and related services. 

• Support cloud infrastructure used by SaaS-based applications across DEV, QA, and Production environments. 

• Monitor AWS infrastructure utilization, availability, performance, and cost. 

• Implement IAM roles and policies based on least-privilege principles. 

• Support infrastructure provisioning, scaling, backup, monitoring, and cost optimization. 

• Troubleshoot networking, security, access, and application connectivity issues in AWS. 

• Exposure to AWS EKS, RDS, CloudFront, WAF, Lambda, CloudTrail, and AWS Transfer services is preferred. 

Snowflake Administration / Support 

• Provide operational support for Snowflake database environments used by SaaS applications. 

• Manage Snowflake users, roles, warehouses, databases, schemas, and access privileges. 

• Support RBAC, least-privilege access, service accounts, and programmatic connectivity. 

• Assist application and engineering teams with Snowflake connectivity and access-related issues. 

• Monitor warehouse usage, query performance, credit consumption, and cost optimization opportunities. 

• Support database cloning, data access, environment segregation, and basic governance requirements. 

• Troubleshoot authentication, network, role, warehouse, and connector-related issues. 

• Knowledge of Snowflake Account Usage, security policies, MFA, network policies, and resource monitors is desirable. 

Databricks Administration / Support 

• Provide operational support for Databricks workspaces used by SaaS applications and data-processing workloads. 

• Manage workspace users, groups, service principals, access permissions, and Unity Catalog privileges. 

• Support catalogs, schemas, external locations, storage credentials, compute resources, and SQL warehouses. 

• Assist engineering and data teams with Databricks jobs, pipelines, clusters, and Serverless compute-related issues. 

• Support migration and deployment of workloads across DEV, QA, and Production Databricks environments. 

• Troubleshoot access, library installation, compute, storage, networking, and data-connectivity issues. 

• Monitor Databricks compute utilization, job status, DBU consumption, and cost optimization opportunities. 

• Working knowledge of Unity Catalog, Serverless compute, workflows, pipelines, notebooks, and service principals is preferred. 

SaaS Application & Cloud Deployment Support 

• Support cloud infrastructure and deployment requirements for SaaS-based applications. 

• Coordinate with Engineering, DevOps, Data Engineering, and application teams for application deployments and environment readiness. 

• Support application connectivity to Snowflake, Databricks, PostgreSQL, Redis, APIs, object storage, and other backend services. 

• Troubleshoot deployment, configuration, authentication, network, SSL/TLS, DNS, and database-connectivity issues. 

• Support DEV, QA, UAT, and Production environments while maintaining proper environment segregation and access controls. 

• Assist with production releases, rollback activities, configuration changes, and post-deployment validation. 

• Support highly available and scalable cloud deployments. 

Microsoft Intune / Endpoint Management 

• Manage Windows laptops and endpoints through Microsoft Intune. 

• Configure device Enrollment, compliance policies, configuration profiles, application deployment, and security baselines. 

• Manage BitLocker, endpoint protection, OS patching, and device compliance. 

• Troubleshoot Intune Enrollment, synchronization, application deployment, and compliance issues. 

• Support remote-device management, retirement, wipe, and asset lifecycle activities. 

DevOps Support 

• Support CI/CD pipelines and deployment activities. 

• Work with GitHub, GitLab, or similar source-control platforms. 

• Support Docker containers and basic Kubernetes administration. 

• Assist Engineering teams with deployment, environment, configuration, access, and infrastructure issues. 

• Support Kubernetes workloads, deployments, pods, services, logs, and basic troubleshooting. 

• Working knowledge of Infrastructure as Code tools such as Terraform or Ansible is preferred. 

• Exposure to Jenkins, GitLab CI/CD, GitHub Actions, Helm, or similar tools is desirable. 

SecOps / Information Security 

• Support security controls across servers, endpoints, networks, cloud platforms, databases, and SaaS applications. 

• Manage MFA, RBAC, privileged access, VPN, firewall rules, and access-control policies. 

• Review security alerts, system logs, authentication failures, and suspicious activities. 

• Support vulnerability assessments, penetration-testing remediation, patch compliance, and security hardening. 

• Assist with incident response, investigation, credential rotation, and remediation activities. 

• Support firewall, VPN, endpoint-security, email-security, and cloud-security platforms. 

• Ensure adherence to least privilege, segregation of duties, and secure configuration practices. 

• Familiarity with SIEM/log-management tools such as ELK, Splunk, or similar platforms is preferred. 

Compliance / Governance 

• Support SOC 2, ISO 27001, ISMS, or similar audit and compliance activities. 

• Maintain evidence related to access control, patching, backups, changes, security controls, and infrastructure configurations. 

• Participate in periodic access reviews, vulnerability remediation, risk assessments, and policy implementation. 

• Ensure IT operations are aligned with organizational security policies and industry best practices. 

• Maintain SOPs, architecture diagrams, asset inventory, access matrices, and operational documentation. 

Technical Skills 

The candidate should have hands-on or working knowledge in most of the following areas: 

• Windows Server and Linux administration 

• Microsoft 365 Administration 

• Microsoft Entra ID / Azure AD 

• Microsoft Intune 

• AWS Cloud 

• Active Directory, DNS, DHCP 

• Networking – TCP/IP, VLAN, VPN, routing, firewall, NAT, DNS 

• IAM, RBAC, MFA, and least-privilege access 

• AWS EC2, S3, IAM, VPC, CloudWatch 

• Snowflake administration and access management 

• Databricks administration and Unity Catalog 

• Databricks clusters, SQL warehouses, Serverless compute, jobs, and pipelines 

• PostgreSQL / relational database fundamentals 

• Docker 

• Kubernetes 

• GitHub / GitLab 

• CI/CD concepts 

• Terraform / Ansible – preferred 

• Endpoint security / EDR 

• Firewall and VPN administration 

• Backup and disaster recovery 

• Monitoring and log-management tools 

• Vulnerability management and system hardening 

• PowerShell, Bash, or Python scripting – preferred 

Required Qualifications 

• 5–7 years of hands-on experience in IT Infrastructure, System Administration, Cloud Operations, or IT Operations. 

• Strong troubleshooting skills across operating systems, networking, cloud, endpoints, databases, and applications. 

• Hands-on experience with AWS cloud infrastructure. 

• Hands-on experience with Microsoft Intune and Microsoft 365 administration. 

• Working knowledge of Snowflake and Databricks administration or operational support. 

• Experience supporting SaaS applications and cloud-based deployments. 

• Good understanding of DevOps, CI/CD, Docker, and Kubernetes concepts. 

• Good understanding of IT security principles, access controls, system hardening, vulnerability management, and incident handling. 

• Experience supporting Production, QA, and Development environments. 

• Ability to independently manage incidents and coordinate with Engineering, DevOps, SecOps, and Data teams. 

• Good communication and documentation skills. 

Preferred Qualifications 

• AWS certification such as AWS Certified SysOps Administrator. 

• Microsoft certification related to Intune, Microsoft 365, or Azure. 

• Snowflake or Databricks certification is an advantage. 

• Experience with Kubernetes, Docker, Terraform. 

• Experience working in SaaS or product-based organizations. 

• Exposure to SOC 2, ISO 27001, or similar compliance frameworks. 

• Experience with SIEM, EDR, firewall, and security-monitoring platforms. 

Role Objective: 

The primary objective of this role is to ensure secure, stable, and efficient day-to-day IT operations while supporting the organization’s SaaS applications, AWS infrastructure, Snowflake and Databricks platforms, cloud deployments, DevOps activities, endpoint management, security operations, and compliance requirements.