IT System Administrator I

Job Description:

Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About the Role:

We're searching for a Systems Administrator focused on Atlassian systems to join Remitly's IT team, reporting to our Senior Manager, Employee Productivity. You'll help build our Atlassian platforms to support agile processes to operate at scale, building a best in class tech stack and automations between systems to achieve it.

You'll accomplish this by partnering closely with the IT team and business stakeholders to drive decisions. Your important work will directly impact how we operate as a business to meet the needs of our customers and internal stakeholders.

You Will:

• Function as a subject matter expert (SME) through repeated successful collaboration with business teams.
• Create, manage all administrative functions associated with the Atlassian product suite including Jira Software Cloud, Confluence and Atlassian Analytics
• Accountable for standards around Jira UI Admin tasks like project creation, team/board creation, custom fields, custom field values, reports, workflows, issue types, screen schemes, permission schemes.
• Create technical documentation and conduct user-training and help-sessions for new and existing custom features and implementations.
• Responsible for improving efficiency by optimizing JIRA/Confluence setup and workflows, as well as identifying where functionality needs to improve to meet user requests.
• Role of a point of contact with Atlassian vendor, for any technical assistance as well as assist in new contracts and renewals etc.,
• Provide JIRA domain expertise in discussions regarding governance within JIRA.
• Expertise REST API, JQL, AQL, JIRA APIs and webhooks.
• Drive consistent use of Atlassian tools in alignment with guidelines across the organization.
• Establish & promote cross company partnerships to enable adoption and support growing our maturity.

You Have:

• 3+ years of Atlassian suite of products and applications development and administrative experience including JIRA, Confluence, Analytics, Assets, Product Data Manager tool, Automation, Script Runner etc.,
• Overall, 3+ years of experience in the Information Technology Field.
• Exposure to Project Management, Risk, SDLC, Agile, Financial Institution related activities, Regulatory requirements, and Security controls.
• Expertise REST API, JQL, JIRA APIs and webhooks
• Understanding and hands-on experience in Cloud computing environments, Databases, etc.
• Troubleshooting, Problem Solving, documentation, verbal, written communication skills.

Our Benefits:

• In Site Subsidized Meals
• Transportation
• Premium Language Bonus
• Employee Stock Purchase Plan (ESPP)
• Mental Health & Family Forming Benefits
• Private Life Insurance
• On site Clinic and Remitly Doctor
• Continuous learning tools & certification programs
• Reduced Working Hours per Week (from 48 to 40)
• Two consecutive days off

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.