ESSENTIAL JOB FUNCTIONS
Assist with day to day IT help desk operations including desktop systems upgrades and maintenance.
Respond to requests for technical assistance in person, via phone, and electronically.
Provide onsite support for remote locations as required.
Maintain high level of response to all queries by all users.
Log all help desk interactions.
Install & maintain desktops, laptops, printers, scanners, & other peripherals.
Maintain hardware/software inventory.
Maintain desktop backup software and AV software.
Order and maintain inventory of computer supplies.
Monitor spam filters.
Troubleshoot computer hardware, software or network issues.
Establish connectivity of ‘Smart phones’ to appropriate company’s email system and MDM.
Aid monitoring, response and intervention for IT related security incidents and violations, and site outages.
Maintain smooth work flow and advise your supervisor of workload as necessary.
Other duties as assigned.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
0-3 years’ experience providing help desk support in an enterprise windows environment.
Experience with installing, configuring, and troubleshooting Windows 10 operating systems, Office 365, and HP printers in a networked environment.
Ability to troubleshoot and assist with hardware, software, and network problems in person and remote.
Demonstrated positive communication and teamwork skills. Have the ability to multitask and prioritize.
Strong initiative and the ability to work successfully in an environment with minimal direction.
Ability and interest to function effectively as a team player.
PHYSICAL REQUIREMENTS
The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
WHAT WE OFFER
Medical, Dental, and Vision insurance
401k + matching contribution
HSA + matching contribution
Paid Time Off
Life Insurance
Employer-paid short and long-term disability insurance
...and more!
Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Skills Required
- 0-3 years of help desk support experience in an enterprise Windows environment
- Experience installing, configuring, and troubleshooting Windows 10
- Experience with Office 365
- Experience with HP printers in a networked environment
- Ability to troubleshoot hardware, software, and network problems in person and remotely
- Positive communication and teamwork skills
- Ability to multitask and prioritize
- Strong initiative and ability to work with minimal direction
- Ability and interest to function effectively as a team player
What We Do
Imperative Logistics Group is a diversified supply chain management company, offering a unique portfolio of complementary, premium logistics services. We specialize in Global Forwarding, U.S./Mexico Cross-Border Solutions, Mission Critical Domestic, Expedite Services, and Fine Arts..
