About BDO
At BDO Australia, our why is ‘empowering people, realising possibilities’. One way we bring this to life is by hiring and developing exceptional talent, to deliver on our wide array of audit, tax and advisory services.
About the Role
As our Workplace Experience Specialist, you'll be the local face of IT in our Cairns office, delivering exceptional technology support that keeps our people connected, productive and supported every day.
This hands-on role combines IT support, workplace technology, user administration and continuous improvement. You'll provide support across devices, Microsoft 365, Teams, meeting room technology, onboarding and offboarding, while partnering with local stakeholders and BDO Australia's national IT teams to create a seamless digital workplace experience.
Key responsibilities include:
- Providing face-to-face IT support across our North Queensland offices.
- Supporting devices, Microsoft 365, Teams and meeting room technology.
- Coordinating onboarding, offboarding and user administration.
- Assisting with local technology projects and continuous improvement initiatives.
- Managing technology assets, documentation and governance requirements.
- Supporting SharePoint, collaboration platforms and digital workplace solutions.
- Driving adoption of new technologies, including AI and digital productivity tools.
What you will bring to our team
We’re looking for a passionate IT professional who enjoys solving problems, building strong relationships and delivering exceptional service. Whether you're nearing completion of your studies in Information Technology or a related discipline, or you've already gained hands-on experience supporting users in a professional environment, we'd love to hear from you.
Specific areas, systems and tools you will be working with include:
- Experience providing face-to-face IT support within a corporate or professional services environment.
- Strong knowledge of Microsoft 365, Windows devices, Teams and workplace collaboration technologies.
- Experience supporting device deployment, onboarding, offboarding and user administration activities.
- Exposure to meeting room technology, audio-visual systems and hybrid meeting support.
- Experience working with IT service management and ticketing systems, with an understanding of ITIL practices.
- Strong troubleshooting skills across hardware, software, networking and end-user technologies.
- Excellent communication and interpersonal skills, with the ability to support people at all levels of the business.
- A proactive and customer-focused mindset with a commitment to delivering high-quality outcomes.
- Strong organisational skills and attention to detail, including maintaining accurate records, asset information and documentation.
- A collaborative approach and the ability to work effectively across teams, stakeholders and vendors.
- A passion for technology, continuous improvement, digital innovation and emerging tools such as AI.
Most importantly, you'll be someone who embodies our values, takes pride in delivering exceptional service and is excited about helping create a modern, connected and productive workplace for our people.
Why BDO?
Working for BDO you will be part of a growing and market leading professional services firm. Our national and global footprint provides our people with opportunities to work on interesting client engagements, across diverse industry sectors and services.
We provide our people with various health and wellbeing, social, financial, and professional development benefits to help realise what’s possible.
Our culture is underpinned by our core values (One, Bold, Human, Heart and Strive). We are proud to be recognised as an Inclusive Employer by the Diversity Council of Australia and an Employer of Choice by the Workplace Gender Equality Agency (WGEA).
Find out more and hear from our people via our social channels and career pages.
Apply now to join #teamBDO.
Skills Required
- Experience providing face-to-face IT support in a corporate or professional services environment
- Strong knowledge of Microsoft 365, Windows devices, Teams, and workplace collaboration technologies
- Experience supporting device deployment, onboarding, offboarding, and user administration
- Exposure to meeting room technology, audio-visual systems, and hybrid meeting support
- Experience with IT service management and ticketing systems, including understanding of ITIL practices
- Strong troubleshooting skills across hardware, software, networking, and end-user technologies
- Excellent communication and interpersonal skills
- Customer-focused mindset and commitment to high-quality outcomes
- Strong organisational skills and attention to detail
- Ability to maintain accurate records, asset information, and documentation
- Ability to collaborate effectively with teams, stakeholders, and vendors
- Passion for technology, continuous improvement, digital innovation, and emerging AI tools
- Near completion of studies in Information Technology or a related discipline, or hands-on professional user-support experience
What We Do
BDO is a trusted adviser to clients seeking audit, tax and advisory services. As one of the world’s leading audit and accounting organisations, we have clients of all types and sizes from large corporate organisations to private businesses, entrepreneurs and individuals across an array of industry sectors. At BDO, we are guided by our values that are the foundation of what we deliver: IDEAS | PEOPLE | TRUST. This is about delivering ideas and advice that create value; quality-driven people who are motivated by providing exceptional client service; and being trusted to get the job done. Talk to us today.
