Provides Tier 1 technology support for a domain environment via phone, email, remote access software, and walk-ins. Gathers information for unresolved issues and escalates them to specialized groups.
- Act as primary customer contact for incoming technical issues
- Gather required information and log in ticketing system
- Implement known solutions from Helpdesk Support Center
- Processes common workflows
- Escalate incidents beyond tier 1 support
Education: A+ Certification Preferred
Experience: 1+ years of relevant work experience
Required Skills: Technology Savvy, Keyboarding, Troubleshooting, Customer Service
Recommended Skills: Microsoft Office Proficiency, Naturally Organized
What We Do
Since 1979, Zeeco is the trusted worldwide source for the design and manufacturing of combustion and environmental solutions for the refining, petrochemical, production, power and pharmaceutical industries. Beginning as a small operation, Zeeco focused on the ideas of expertise, innovation, and reliability that today are the company’s foundation of success.
ZEECO® product lines include next generation ultra-low emission burners, gas and liquid flaring systems and hazardous and non-hazardous waste incineration. Zeeco has supplied some of the world’s largest combustion systems. These include the largest enclosed ground flare, acid gas thermal oxidizer, enclosed flare and elevated flare. We also have developed the industry’s best performing ultra-low NOx burner.
From refining, onshore/offshore production, power, well testing, petrochemical, gas processing and LNG industries, Zeeco has the experience and technical expertise to design the right combustion solution for your application. Our Combustion Research and Test Facility was the first in the world to become ISO 9001-2000 certified, and our staff strives to stay ahead of rapidly changing emissions requirements. With over three decades of industry experience, we have developed a worldwide reputation for excellence in engineering, reliability, and integrity.
