About the role:
We are looking for an IT Support Technician, Audio/Video & Event Management to join our growing Enterprise Operations team at Cloudflare. This role enhances A/V capabilities for events at the Lisbon office, focusing on setup, processes, and documentation for seamless execution. The individual, with a strong technical background in A/V production and excellent communication skills, will collaborate with internal teams and third-party vendors, while also providing hands-on event support and exceptional customer service.
What You'll Do:
- Act as the primary point of contact for all technical aspects of live events, collaborating closely with workplace, marketing, and event planning teams.
- Serve as a subject matter expert on event utilization of supported technologies.
- Provide exceptional customer service and technical support, including troubleshooting and operational assistance during events.
- Assess the current A/V infrastructure and identify areas for improvement.
- Collaborate with our Enterprise Ops team to develop and document standard operating procedures (SOPs) for A/V equipment setup, troubleshooting, and maintenance.
- Manage our third-party vendor to provide technical support during events, ensuring smooth A/V operation.
- Research and recommend upgrades or additions to the existing A/V equipment.
- Create training materials and conduct sessions for employees on A/V equipment usage.
- Maintain an inventory of A/V equipment and manage its upkeep.
- Partner and collaborate with various IT teams and third-party vendors for A/V support.
- Increased customer satisfaction and higher NPS score in Lisbon, and EBC experience for external customers.
- Aligned IT Ops experience across offices through global collaboration.
- Enhanced technical support and knowledge resources for employees.
What You'll Bring:
- Bachelor's or Master's degree in Audiovisual and Multimedia or Engineering, or a related field
- Basic understanding of computer science equipment and technology.
- Previous experience with advanced AV technologies and systems.
- Knowledge of event planning and coordination processes.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and as part of a team, with a proactive, collaborative mindset.
- Experience in the Internet security industry is preferred.
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What We Do
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.
Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.
Why Work With Us
Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.
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Employees engage in a combination of remote and on-site work.
We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'
